Overview
Why GMF Process Excellence?
The Process Excellence Team at GM Financial is dedicated to enhancing operational efficiency and driving continuous improvement across the organization. Our team focuses on streamlining processes, improving quality, and optimizing performance to deliver exceptional value to our clients and stakeholders.
As a member of the Process Excellence team, you will collaborate with various departments to identify opportunities for improvement and implement innovative solutions. Our team works closely with key stakeholders to drive organizational change, improve productivity, and ensure sustainable growth. You will navigate complex projects using strategic thinking and an adaptive mindset while building lasting relationships along the way.
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If you enjoy fostering customer relationships, championing continuous improvement, and utilizing problem-solving skills, this is the right place for you! Join our Process Excellence team to develop your skills and career within a dynamic and forward-thinking organization. Be part of a team that values innovation, collaboration, and excellence.
Responsibilities
About the role
The Sr. Analyst - Process Excellence supports, organizes and coordinates business activities. Key to this role is ensuring internal client expectations are met by delivering on-time and within budget. This role is responsible for supporting leaders on the team bringing together expertise from across the enterprise, supporting change and delivering customer value. Supporting and organizing the development of accurate documentation and status information is vital to the success of this role; these include but are not limited to project charters, business cases, business process flows, communication plans, risk mitigation plans, quality plans, project checklists, implementation and transition plans.
- Facilitation Support - Support strategic transformation projects within the Operational Excellence portfolio, provide reporting on deployment, establish clear communication, identify and mitigate risk and ensure timely effort completion
- BPM/ BPI - Support Business Process Management including guiding groups and or teams through process design, reengineering and opportunity assessments - ensure compliance (department, state and federal regulations)
- Internal Consulting - Interact with varying levels of management and departments across the organization, utilize consulting skills to collaborate with stakeholders
- Design for Six Sigma (DFSS) - Support needs of the customer and the business, support the voice of the customer as well as the voice of the business
Qualifications
What makes you a dream candidate?
- Design for Six Sigma (DFSS) - Possess knowledge of business transformation tools and techniques
- Project Management - Possess knowledge and expertise in project management methodologies, tools and techniques
- Auto Finance - Knowledge of GM Financial or another auto finance company core business functions, policies and procedures (desired)
- Process Excellence - Ability to learn Six Sigma and Lean techniques and methodologies, knowledge of and experience in developing improvement opportunities and implementing efficiencies, champion process excellence initiatives
- Consulting / Client Focus - Ability to build and sustain lasting relationships with internal clients Influence and positively deliver results and solve problems for future success
- Analysis & Communication - Data analysis, effective communication including active listening and comfort presenting to senior leadership, ability to simplify complex information and develop clear communications and presentation materials to a variety of audiences
- Technology Fluency - Microsoft Office (PowerPoint, Excel, Word, Visio, Project); PowerBI and Microsoft Power Platform
- Experience or willingness to learn business architecture modeling software (e.g. Nintex Process Manager)
Education and Experience
- Bachelor's Degree or equivalent work experience in Industrial Engineering, Supply Chain, Accounting, Finance, Computer Science or related field required
- Relevant work experience required
- PowerBI and Microsoft Power Platform experience preferred
- Lean Six Sigma and/or continuous improvement experience; Green Belt preferred
Hiring 3 positions
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay, and nine company holidays
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 2-days a week in office
NOTE: We are unable to consider candidates who require visa sponsorship for this position
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