Why GMF?
GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.
About the role
The Customer Service Intern will be learning and supporting the activities related to solve Customer's requirements or issues and other operational processes that affect directly the Customer Experience during their credit life cycle.
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This position will allow to the candidate to learn and focus on process related to customer insurance claims, learn and use current policies, developing on the candidate the capability to perform deep analysis of accounts and identifying opportunity areas in Customer Service current processes. Assigned responsibilities will permit to develop networking and communication with other areas related as: Collections, Insurance - Sales, Customer Experience Operations and GM Financial Call Center (LAO SC).
What you need
- Last year student of Business Administration, Banking, Economy, Finance, Accounting or related fields.
- Customer service values / orientation.
- Bilingual (Spanish & English) both written and verbal (Desirable).
- Working knowledge and experience in computer programs such as Microsoft Office. (High Excel knowledge).
- Teamwork and collaboration.
- Strong interpersonal, verbal and written skills.
- Organizational and time management skills.
- Ability to embrace change and to adapt to organizational challenges.
- Data management and reporting.
- Analytical and problem solving ability.
What you will be doing
- Attention and follow-up of insurance claims due to total loss (theft or material damage), unemployment or life, of the different products handled by GM Financial (E.g. Financing and Leasing).
- Acquire experience and knowledge of processes and activities related to manage and attend GM
- Financial Customers requirements.
- Acquire experience and knowledge of processes and activities related to manage Customer's contracts and how related processes impact in Customer Experience.
- Perform, develop and improve reporting related with the process assigned.
- Direct contact with customers for case resolution.
- Meet SLA's in Customer's requests to ensure Customer Satisfaction.
- Active participation in special assignments.
- Support other areas with customer or dealers related issues, administration and FAQ.
What we offer
At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.
Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.
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Disclaimer
Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people's rights and freedoms.