Claims Quality Improvement Analyst - General Motors Insurance

Overview

Why General Motors Insurance?

At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial.

This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience.

GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers.

• Develop and execute the vision of the General Motors Insurance quality improvement function within the claims department, continuously improving, and enhancing this function in accordance with claims best practices and regulatory requirements
• Create and maintain file audit dashboards to educate Claims leadership on trends, performance, and opportunities for improvement
• Develop and implement automated systematic claims handling quality file review and audit processes
• Collaborate with claims leaders to develop and implement policies, standards, processes, controls, and related documentation of best practices, guidelines, and workflows to ensure a center of excellence within Claim Quality Improvement
• Develop and implement quality and compliance reviews of General Motors Insurance Company claims to ensure quality and appropriate service results, to drive best in class claims handling
• Develop meaningful, updated audit forms calibrated to claims best practices and current regulatory requirements, analyze audit results, reporting on the results, and developing post-audit management action plans to drive continuous improvement
• Monitor, coordinate, track, measure, and report to internal stakeholders trends, issues, opportunities, and analysis on file quality data
• Collaborate with Claims leadership and related internal stakeholders on training initiatives, job aids, guidelines to continuously improve claims handling quality and execution in support of team and individual professional growth and development
• Bring a solid understanding of compliance issues and regulatory environment in all project development and implementation
• Build and maintain key relationships with internal stakeholders (eg, Peers, Operations, Learning & Development, various executive management leaders) and external stakeholders (eg, auditors and vendors)

• Auto and Casualty Claim handling experience
• Claims Audit, Quality Improvement/Quality Assurance experience
• Must have extensive knowledge of claims processes and procedures along with overall knowledge of insurance industry
• Possess an understanding of Guidewire ClaimCenter
• Project management experience preferred
• Database proficiency desired
• The preferred candidate has an ongoing pursuit of analytical credentials
• Excellent written and oral communication skills needed
• Ability to analyze data to form general rules or conclusions
• Ability to understand and communicate regulatory requirements and develop claims best practices
• Ability to use relevant information and sound judgment to determine whether processes or decisions comply with regulations or standards
• Ability to work, coach, and mentor effectively in a team environment
• Ability to establish and maintain effective working relationships with others
• Analytical mindset and the ability to make data-driven decisions

• High School Diploma or equivalent requireduired
• Bachelor's Degree in related field or equivalent work experience preferrederred
• 3+ years of experience with auto and/or casualty claims handling required
• 2+ years of experience in a claims compliance or claims quality role preferred

• AINS, AIS, CPCU, SCLA, or AIC preferred