Overview
Why General Motors Insurance?
At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial.
This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience.
GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers.
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This position will be posted until filled.
Responsibilities
As an Auto Damages Sr Adjuster, you will investigate, evaluate, negotiate and adjust moderate to high complexity claims presented by or against our insureds to confirm coverage, determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. This role is also inclusive of managing and supporting the customer through the damages process for both repairable and total loss claims. You will look for recovery opportunities and pursue them when appropriate. You will work with a great deal of autonomy and make decisions to effectively and efficiently resolve claims. You will recognize life events, understand customer's needs and provide advice to deliver appropriate solutions to the customer. This is a remote position that does not require any travel.
About the role
- Provide claims service via various channels to policy holders and third-party customers
- Handle moderate to high complexity auto claims
- Acquire and apply advanced knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors Insurance claims handling processes and procedures
- Seek guidance from team members to resolve issues and identify appropriate issues for escalation
- Partner with and/or directs vendors and internal business partners to facilitate claims resolution
- Contribute to business goals, performance metrics, and effectively uses tools & technology
- Support workload surges and/or catastrophe operations as needed
Qualifications
What makes you a dream candidate?
- You have experience in an inbound phone-intensive, contact center environment using a headset
- You possess knowledge of how to build lasting relationships with internal and external customers and business partners
- You are computer literate in a Windows operation environment and can navigate and work in multiple systems simultaneously
- You have strong written and verbal communication skills
- You are able to implement and adapt to rapid change and be creative, innovative and have a forward-thinking mindset
Experience
- High School Diploma or equivalent required; Bachelor's Degree in related field preferred
- 3+ years of auto claims experience required
- 3+ years of customer service experience preferred
- 1 year of customer contact experience preferred
- Guidewire ClaimCenter experience strongly preferred
Licenses
- Insurance Adjuster License required
- Insurance Designation (AIC, SCLA, CPCU, etc) preferred
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: 100% remote
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Salary
The base salary range for this role is: USD $54,000.00 to $100,000.00. At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education. This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.