About Gladly:
Gladly is the only customer service software built around people, not tickets. Gladly applies AI differently, to help brands deliver radically personal customer service at scale, enabling consumers to help themselves and turning customer service agents into heroes by making them more productive. Every conversation starts with a real-time understanding of the customer. With every channel built-in – voice, email, SMS, chat, social messaging, self-service – companies have one, lifelong conversation stream with their customers. The world’s most loved brands including Allbirds, Bombas, Crate & Barrel, Ulta Beauty, and Warby Parker leverage Gladly to build lifelong loyal customers.
Our team loves working at Gladly because of its people, continuous growth opportunities, all in commitment to DEIB, collaboration, and culture.
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About the role
We are looking for a Demo Engineer to join Gladly’s Solutions Consultant team on a full-time basis. In this role, you’ll be responsible for building customized demo datasets that empower our Solutions Consultants to showcase Gladly’s platform in a way that resonates with potential customers. You will also develop and maintain internal tools for our sales team, create and integrate apps into our demo environments, and build automated testing to ensure demo stability. This role is engineering-heavy, with a focus on coding, scripting, and automation, but does not involve direct demo delivery to customers. The ideal candidate has experience in full-stack development, a passion for automation, and enjoys working on tools that directly impact sales and customer success.
Some product areas owned by the Demo Engineering Team
- Demo environments
- Demo datasets tailored to customer needs
- App Platform apps for demos
- Custom integrations with Gladly partners
- Internal tooling for the Sales team
- Testing for demo stability and performance
What you’ll do
- Develop and maintain demo datasets that can be customized for different customer experiences.
- Build and integrate applications into demo environments using Gladly’s App Platform.
- Create and maintain internal tools for the Sales and Solutions Consultant teams to improve the demo process.
- Ensure demo stability by developing and running automated end-to-end testing.
- Collaborate with cross-functional teams including Sales, Solutions Consulting, Engineering, and Product Marketing.
- Streamline processes and help document internal tools and workflows for greater team efficiency.
You might be a fit if you
- Have 2+ years (ideally 3-5) of full-stack development experience.
- Are proficient in JavaScript, TypeScript, Python, or Go.
- Have experience in automation, scripting, and building test automation.
- Understand APIs, including GraphQL.
- Enjoy working on tools that enable other teams and contribute to the overall sales process.
- Are excited to learn new technologies and improve your skills.
- Have strong empathy for end-users and can put yourself in the shoes of the customer, both internal and external.
- Communicate well and are comfortable working across teams with various stakeholders.
- (Bonus) Have experience with the technologies we use: JavaScript, React, Node, Python, Go, GraphQL.
Working at Gladly:
Putting people first is kind of our thing. Not only is it at the core of our product, but shapes our overall culture at Gladly—from our approach to hiring, to our benefits, and how we think about our place in the community.
We have embraced remote work and make it easy for our team to work from anywhere, but we also invest in opportunities to get the teams together in person regularly.
We have a strong work ethic, but value life outside of work, too.
Gladly Beliefs:
- We win as one team: We believe the most important focus for us as a team is making the company successful.
- We are successful when our customers succeed: We are committed to understanding the needs and expectations of our customers. We provide an exceptional product along with expertise and insight to help achieve their goals.
- We believe in challenging the status quo: We know that our greatest strength is our ability to cultivate a growth mindset focused on reinventing customer service.
- We value underdog grit: Success isn't always about having the most resources or the most experience; it's about having the determination and grit to keep pushing forward especially when it’s hard.
- We strive to make every shot count: We will never have enough “shots on goal” so we strive to make every project, feature, customer presentation, the best it can be.
- We embrace transparency: We know the best outcomes come from collaboration followed by communication of and commitment to the decision.
Our focus is on people and that starts with our employees. As an employee you can count on:
- Competitive salaries, stock options
- Medical, Dental, Vision and Life insurance
- Generous paid time off
- Generous paid Parental Leave
- 401K
- Flexible Spending Accounts
- Home office stipends
Founded in 2014 by a team of repeat entrepreneurs with multiple successful exits, Gladly is reinventing customer service. By focusing on customers instead of tickets, we are disrupting a $70B market and are proud to count Crate and Barrel, Warby Parker and many other innovative brands as customers. Gladly has raised over $110M from Greylock Partners, NEA, GGV Capital, Glynn Capital and JetBlue Tech Ventures.
Gladly has made the decision to become a fully distributed company, allowing employees to live anywhere in the United States, and candidates to come from nearly any geographical region. That said, we also highly value our collaborative and creative culture and commit to meeting in real life as a company at least once per quarter when it is safe to do so.