At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We're not just growing to build better internet experiences, we're also building a welcoming place where people who want to make a difference can grow their careers.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.
This role is anticipated to close on [2/5/2024]
Role Description
The Senior Door-to-Door Sales Representative for GFiber is responsible for increasing the number of active paid residential customers within a market. In this role, you will be responsible for increasing customer residential subscriptions through door-to-door sales. This role reports to the local Consumer Acquisitions Manager (CAM). GFiber brings Fiber To The Home internet. These units are primarily residential homes, but may include multiple dwelling units (MDUs).
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In this role, you'll:
- Demonstrate consistent, long-term success in meeting/exceeding monthly growth goals, promoting GFiber's internet, voice, and television services and growing the residential customer base.
- Update Customer Relationship Management (CRM) platforms with relevant customer information, statuses, and notes. Build a pipeline through ongoing door-to-door interactions and conducting phone and/or email follow-up to facilitate agreements.
- Partner and communicate with GFiber team members to ensure seamless, customer experiences.
- Showcase knowledge of GFiber's network and technical deployment, communicating its value to customers.
- Assist managers in mentoring and training team members, fostering teamwork and community
At a minimum we'd like you to have:
- High School Diploma or G.E.D
- 1 year of experience in sales, account management, or customer service
- Valid driver's license
It's preferred if you have:
- 2 years of experience with sales, strategic account management, or customer service
- 1 year of experience mentoring and training team members in a leadership capacity
- Experience in Salesforce or other industry lead management software tools, managing long-term relationships, and meeting customer care success metrics
- Ability to navigate ambiguity and be dependable
- Ability to speak and write in Spanish fluently
- Excellent communication skill
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) .
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form . Our candidate accommodations team will then connect with you to confidentially discuss your options.