Workforce & Lifecycle MX+CALA Leader

Job Description Summary

The Operations Leader will be responsible for overseeing the end-to-end quality of HR Lifecycle and Workforce Administration process delivery in the region. The Operations Leader will manage a team of onboarding and workforce administration (hires, job changes, exits, organizational change) specialists and provide compliant wing-to-wing process delivery. This is a strategic role responsible for building a brand-new team in GE Vernova to support the transformation of our Workforce administration and lifecycle services.

Job Description

Roles and Responsibilities

• Partner across the Vernova People Ops team to help design a future state organization that is positioned to deliver a seamless service experience. Ensure the team has the resources necessary to perform their job responsibilities.
• Lead a team that designs onboarding, offboarding and lifecycle programs and policies (in compliance with federal/ state requirements).
• Produce and deliver required employee communications, champion employee experience, manage seamless service experience for tier 2 escalations.
• Develop and monitor - Transaction Risk Controls and KPIs and SOPs and vendor operational metrics monitoring maintained through Daily Management and MOR routines.
• Operations team management, coaching, performance review, resource management, priority setting.
• Foster a "one team" environment with your team members as you mentor and coach them to grow their impact and collaboration within the business.
• Create a strategic partnership with key outsourced suppliers to drive strong performance and collaboration.
• Manage and hold vendors accountable to contractual and operational targets in the workforce admin/ lifecycle space.
• Sustain the LEAN Mindset essentially coach our People Ops Team in the problems solve, keep them trained and updated in LEAN methodology.
• Develop strong working relationships within the HR community and across peer groups to ensure effective communication and influence decisions, accordingly.
• Drive GE Vernova's high standards of ethics and compliance within the team.
• Drive and enhance employee engagement.

• Bachelor's degree
• Broad experience in HR Operations/Service Delivery in multi-national companies or large corporation roles.
• Significant prior professional work experience with demonstrated achievement and leadership in Benefit plans, and/or Operations/Service-oriented environment.
• Minimum 5+ years of experience in direct people leadership
• Travel may be required, as needed, to support the team and customers within the region.
• To be successful in this role, you will need to have the ability to work in a complex and rapidly changing work environment across multiple stakeholder groups and countries, with comfort and efficiency.
• Fluency in regional languages and/or English knowledge both verbal and written.

• Operational experience in payroll and benefits delivery
• Experience working with outsourced providers.
• Experience in Lean management
• Sound project management skills, strategic thinking ability, process capability and analytical. skills, with the ability to deliver results by supporting activities from concept to implementation.
• Strong problem-solving skills to quickly identify and present the creative/collaborative solutions in partnership with plan owners.
• Strong communication skills: ability to influence with immediate team and across organization.
• Ability to make independent decisions and manage competing priorities in a fast-paced, multi-task and highly matrixed environment, and connect effectively with business leaders.
• Proficiency in HR systems (ex. Workday) and technologies.
• Proven record of managing metrics, including analysis, identifying trends, and making timely decisions.
• Cultural awareness & sensitivity: ability to flex style to suit differing cultural norms.
• Ability to anticipate and resolve challenges.
• Ability to drive process improvements.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
• Solid understanding of applicable regional legislative programs/processes