Job Description Summary

As Warranty Service Specialist (m/f/d) you process and respond to customer warranty claims for Onshore Wind in line with contract T&Cs (terms and conditions) and GE Vernova standard warranty process in EMEA.

Job Description

Responsibilities

• Focus on the warranty process to perform analysis of costs and drive risk management.
• Claim management and review of warranty costs, driving claim classification for vendor recovery support and stick to financial yearly target.
• Understand and prepare warranty metrics and be able to deep dive into metrics warranty laminated cards for business reviews.
• Support Warranty resolution mangers/Contract performance managers with closing end of warranties in EMEA (Europe, Middle East and Africa).
• Participate as warranty representative in Project handover reviews in EMEA
• Understand and support Warranty resolution mangers/Contract performance managers for major tech issues resolution (RCAs, TILs, major tech issues at site)
• Understand and analyse Turbine sales agreement contracts (Scope T&Cs, availability targets, staffing model, Do's&Don't) if relevant for customer claims
• Inquiry to Order partnership for new Contracts to improve warranty T&Cs.

• Bachelor's Degree in business or technical related field
• Experience in Service business
• Ability to document, plan, market, and execute programs
• Project management skills
• Analytical, problem-solving, and process skills
• Facilitation, presentation, and verbal & written communication skills (in both German and English)
• Ability to work effectively in a culturally diverse and highly matrixes environments