Job Description Summary

This role is expected to create a comprehensive documentation package for each of the services solution offerings / combination of structured products as determined by the Services Solution Design team.
The documentation package shall include various artifacts such as a work breakdown structure, product and package description, work instructions, effort estimation etc. The role is expected to collaborate with services subject matter experts and the implementation team members to refine the technical documentation package.

Job Description

Roles and Responsibilities

In this role, you will:

• Take a hands-on role partnering with stakeholders and team members to produce high quality technical documentation
• Create various types of product and project documentation including technical content, user and installation material, release documentation, design documentation, test cases and more
• Understand , analyse the software modules/ product offerings and fill any gaps in existing documentation
• Obtain appropriate information from subject matter experts and establish reproducible method for generating clear and concise documentation in accordance with professional standards
• Establish and evaluate effective document presentation methods
• Actively participate in daily Scrum stand-up meetings, regular planning and review meetings

• Strong skills in content editing, proof reading and publishing
• Passionate about learning new technologies.
• Proficient with advanced Microsoft Word
• Experience with AsciiDocs or Markdown-based documentation systems. Familiarity with static site generators to build docs-as-code content (such as Antora, Jekyll, MkDocs, etc.)
• Able to recognize errors and opportunities for developmental improvement in a variety of information deliverables
• Strong skills at researching and leveraging information architecture principles to create a content structure that supports a wide variety of information types and deliverables
• Clear understanding of Lean/Agile/XP software development processes, their application to projects, and how to drive information development in these processes
• Knowledge of core technical communication concepts, such as topic-based authoring, minimalism, task-oriented design, single-sourcing
• Able to communicate complex issues in both a technical and non-technical manner.
• Able to work independently to understand new concepts.
• Strong analytical skills
• Excellent attention to detail

• Understanding and prior experience with software solution documentation domain Excellent skills in the process of breaking down software processes / solutions into tasks necessary to the targeted user and effectively crating documentation for the implementation team
• Excellent ability to manage the activities of a writing project: accurately estimate scope and time, create and work to deadlines, take multiple variables (including other functional areas) into account when setting a schedule

• Able to collaborate with subject matter experts
• Proactively identifies and removes project obstacles or barriers on behalf of the team
• Takes initiative, shares knowledge, establishing trust, credibility, and goodwill
• Constantly thinking critically about the task at hand and maintaining an understanding of the problem in the bigger picture
• Effectively manages risk and weighs the pros and cons of important decisions that affect multiple team members.

• Bachelor's Degree + Experience in technical writing and/or technical documentation for complex software systems with 3 to 5 years of experience
• Engineering degree and prior experience of developing enterprise level software documentation would be an added advantage.
• Proven experience in a highly technical field, such as software development, computer science, or engineering
• Excellent understanding of the principles for effective technical writing
• Effective communicator, both written and verbal
• Excellent attention to detail
• Excellent knowledge of documenting software products