Job Description Summary

The Customer Application Engineer (CAE) will cover Tendering Engineer role. He is the primary technical interface with Customers, during the pre-ITO (pre-Inquiry-To-Order) phase (i.e. prior to a firm proposal). This person is responsible at the individual opportunity level for defining the best technical configuration, associated costing and strategy for firm proposals. Further, the CAE is expected to assure the solution remains aligned to Customer expectations.

Job Description Summary:

• Preparing Service winning proposals (budgetary & firm) to achieve Yearly Budget
• Meeting customers' priorities in terms of time schedule with technically compliant competitive bidding

• Technical Analysis of customer needs/RFQ to define and offer Products/Solutions for GIS & AIS Substations: Ability to prepare proposal preliminary design/drawing for integrated network utilizing different equipment. Knowledge in GIS substations & GIS extensions.
• Ensure Complaint offer to the technical specifications in accordance with tender requirement
• Identify & Flag Key Risks and ensure the mitigation plan in Risk & Opportunity register
• Managing & Implementation of the Return of Experience (ROE)
• Ensure proposals are in accordance with commercial and execution strategies, meeting Yearly Order Intake Targets
• Ensure technical Derogation and approvals intact, if applicable for finalizing the technical solution
• Ensure completion of site assessments (site visit/review) for Brownfield/Existing Substations & site
• Maintaining the Typical circuits /schemes /solution in Tendering Tool to facilitate future offerings
• Ensure the respect of technical and commercial offers time schedule to serve sales force in due time maintaining improvised quality level of bids
• Review and respond to Technical Clarifications of bid and presenting the solution to the customer
• Support order booking as per signed contract/PO, ensure budget margins & drive an improved Operations turnover process
• Support the Sales team in commercial and technical meetings/negotiations with customers

• Update the offer management systems, IT platform (SPEAK)

• Ensure the complete bid management phases (inclusive of proper risk assessments) to ensure compliance to Company's policy & Instructions (From the receipt of enquiry from the customer till the order)
• Ensure conducting different tender reviews internally with all stakeholders for having proper validations as per in context to the targeted tender due dates
• Conduct Transfer Meeting and hand over relevant documents to operations team

• Review and maintain tendering hit rate (Submission %age and win rate with quality bids)
• Responsible for review and analysis of cost and price preparation & calculations
• Responsible for having formal quotes of third-party products/systems and updating in Tendering tool in line with sourcing
• Responsible for ensuring correct costing in
• Estimation tool in accordance with latest updates
• Cost optimization & risk analysis: Challenge product/solution costs and delivery costs in tenders
• Commercial/ Technical win loss Analysis of Bids

• Delivery of offers on time
• Autonomy in data collection, costing & offer approval
• Ensure workload target in terms of offer submissions & priorities

• Mechanical or Electrical Engineering degree with a professional experience of 5 years
• Relevant experience in quotes, technical-commercial offer and SAP system knowlegement it will be considered a plus
• Strong technical and intellectual adaptability in order to know the products and assimilate the costing processes as quickly as possible
• Knowledge of the business sector
• Computer skills
• Fluency in Italian & English
• Analytical and synthetic mindset
• Sense of service, deadlines and results with high autonomy level
• Active Listening skills
• Good interpersonal and communication skills
• Perseverance and resilience