Supply Unit Quality Control

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

Job Description

Job Description:

• Responsible for doing all the quality inspections of all the materials that are received in the Supply Unit.
• Responsible of updating quality master data (SAP)
• Responsible for quality assurance, which includes:

• Managing customer complaints, with the same modus operandi as NCPs, making clear the urgency of the issue since our client has already been impacted by the reported deviation.
• Carrying out NCP treatments, evaluating problems, using quality tools (5Why's, Ishikawa, 8D, etc.) make the root cause analyses, supporting the team in containment action and later corrective action, as well as supporting the COPQ reporting at NCP when applicable.
• Managing lessons learned through NCPs and ACTs as well as good practices for continuous improvement in the organization.
• Managing our customers' satisfaction, considering the performance, analysis and action plan when applicable on the feedback provided by the customer.
• Maintaining the organization of documents for each process in the editable files and master list of official documents. Carrying out periodic inspections of processes to validate the applicability of the document to the department's routine and compliance with ISO 9001:2015 certification.
• Promoting initiatives that contribute to the team's engagement in quality issues.
• Assessing the need and promoting the training calendar to disseminate the quality mindset to the team

• Responsible in receiving the contracted group of auditors to make sure that the audit aligns to all of the Supply Unit requirements, monitoring the audits and the results obtained from them. The same applies to external audits

• This role requires advanced experience in the Services & Field Service and Technical Advising. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).