Job Description Summary

Post Sales support of customer issue pertaining to SAS Networking Systems and Cyber security. This can include troubleshooting (both returns and field), technical support or a field service or other service request Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Description

Roles and Responsibilities

• Own the resolution of post-sales technical customer issues related to SAS Networking Technical Support - Resolves post sales Technical Issues. As the technical depth required to resolve an issue increase, the "level" of skill set increases.
• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
• Own the responsibility for engineering of SAS Networking and cyber Security Implementation
• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions. (Central Engineering / Global Team)
• A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members
• Shall be responsible to travel / Visit customer site for troubleshooting & Implementation / Training Networking system

• This role requires advanced experience in the Services & Technical Support on SAS Networking & Cybersecurity
• Bachelor's degree from an accredited university or college with at least 6 years of experience in Job Family Group(s)/Function(s).
• Basics knowledge on Cybersecurity required.

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.