Job Description Summary
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.
Job Description
Roles and Responsibilities
- Leverage industry experience, equipment knowledge, software know-how, and customer satisfaction skills to deliver world class predictive analytics and monitoring solutions to assigned customer accounts.
- Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
- Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
- Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
- Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.
Want more jobs like this?
Get jobs in Schenectady, NY delivered to your inbox every week.
Required Qualifications
- Bachelor's Degree in Engineering, Information Technology, Energy Technologies, Operations or Computer Science from an accredited College or University
- OR Associate's Degree from an accredited College or university with a minimum of 2 years of experience in a technical role
- OR High School Diploma / GED with a minimum of 4 years of experience in a technical role
Desired Characteristics
- Legal authorization to work in the U.S. is required.
- Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
- Must be willing to work out of an office in Schenectady NY, on a 24/7 rotating shift structure
- Ability and willingness to take initiative
- Strong Communications skills both verbally and written in English
- Strong team player; can collaborate to problem solve.
The base pay range for this position is $62,400 - $93,600 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This posting is expected to close no earlier than November 13, 2024.
*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No