Job Description Summary
All activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.
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Job Description
Roles and Responsibilities
- Frequently engage and follow up with customers to win services projects and meet growth initiatives.
- Act as customer's single point of contact and partner with cross-functional leaders (Engineering, Parts, Services, Projects) to drive the right actions and provide prompt resolutions to customer issues.
- Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize availability of plants, and maximize purchased services including parts, field service, upgrades and other service offering provided by GE.
- Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets.
- Collaborate with customers to develop long-term plans for success by understanding the customer's organization, assets, potential downtime losses, and installed base.
- Ensure warranty and service obligations are met, including; timely delivery, high quality, compliance with contract scope, and expected profitability of the service order.
- Perform customer site visits and/or hold routine calls to build business relationships and upsell services.
- Share lessons learned to increase standardization and efficiencies.
Required Qualifications
- Bachelor's degree from an accredited university or college (or a high school diploma / GED).
- Minimum of 6 years of experience in Services, Sales & Customer Contract Management
- Ability and willingness to travel up to 30% of the time
Desired Characteristics
- Experience in a customer facing Service Delivery or Project Management position, within a Service environment.
- Proven Industry, Metals or Oil & Gas experience, with technical knowledge in power generation, metals, mining, plastics processes.
- Proven track record of maintaining long-term relationships with clients, delivering service offerings and meeting tight deadlines.
- Attention to detail on financial tracking and reporting of services.
- Embracing ownership & accountability that drive customer solutions and services profitability.
The base pay range for this position is $78-118k. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for bonuses, such as a performance bonus/variable incentive compensation/equity. This position is expected to close on December 1st, 2024. The company pays a geographic differential of 110%, 120%, or 130% of salary in certain areas.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401 (k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
#LI-MS3 #LI-Remote
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
#LI-Remote - This is a remote position