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Service Specialist 1- Technical Support

AT GE Vernova
GE Vernova

Service Specialist 1- Technical Support

Madambakkam, India

Job Description Summary

Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Description

Responsibilities and Accountabilities

Keeping EHS on top priority and performing FS operations and executions as following:

1. Trouble shooting of out of warranty GIS (product range - 72.5KV to 765KV GIS)

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2. Annual Maintenance & Servicing of GIS / GCBs as per AMCs with central utilities, various state electricity boards, private customers etc.
3. Inspection of phased out GIS and GCB and providing recommendation to customers for major overhauling/ factory repair or retrofit solutions by new GIS/ GCB.
4. Independently major overhauling of legacy products in GIS. (Product range - 72.5KV CBs to 400KV)
5. Mapping of the legacy products & installed base of GIS / GCBs and providing recommendation for servicing /overhauling/ spares procurements
6. Strong payment follow up with customers and support to project execution and collection team.
7. Detection of FS enquiry for spares business ding visiting at sites for attending the service jobs.


8. Ensuring execution of FS jobs as per mission plans actions and reporting through Service Max ( FS operations & Execution tool)
9. Maintaining the records - Service reports/ Time sheets & Expense reports


10. Providing the unit with customer feedback and improvement suggestions

11. Taking good care of GIS/GCB erection & comm and testing tools during site visits.

Required Qualifications

BE or Diploma in Electrical Engineering preferable with 7-8 Years and more ( 10-15 years for diploma engineers) hands on experience in HV Gas Insulated Switchgear service/maintenance/commission/installation background.

Desired Characteristics

  • Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Additional Information

Relocation Assistance Provided: Yes

Client-provided location(s): Padappai, Tamil Nadu, India; Noida, Uttar Pradesh, India
Job ID: GE_power-1224344939
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Assistance Program
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Summer Fridays
  • Financial and Retirement

    • 401(K)
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Lunch and Learns
    • Leadership Training Program
    • Internship Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Unconscious Bias Training

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