Job Description Summary

• Respond to customer requests regarding Service activities by creating commercial offers, relying on the quoting services of the units.
• Negotiate and secure orders.
• Meet with clients through business trips/missions.
• Increase order intake in accordance with the objectives.
• Propose new products & Services
• Prospect within a defined area.
• Build a business plan for the fiscal year.
• Monitor the indicators of their commercial scope.

Job Description

Roles and Responsibilities

Customer service

• Respond to customer requests for quotes regarding SER activities ( spare parts, framework agreements and amendments, assembly, adjustment, repair services, etc.)
• Propose innovative solutions to the client for the operation of their positions.
• Prospect through assessments, performance reviews, and client meetings at their sites and headquarters.
• Increase/develop the services business through a business plan.
• Manage the KPIs of the customer account (Order Intake, Budget, Win Rate, Hit Rate, etc.)
• Ensure milestone reviews of major accounts with the client (technical & commercial).
• Share and conduct lessons learned on challenges.

• Manage the tenders of major accounts as a Bid Manager.
• Ensure the recording of opportunities in the commercial tool (Salesforce).
• Ensure the follow-up of opportunities in the commercial tool with the units, the engineering office, the tendering department, and the field service.
• Establish order forecasts in the commercial tool on a monthly, quarterly, and annual basis.
• Monitor the budget and update the forecast on a weekly basis.
• Adhere to internal rules for entering and validating offers with managerial reviews when applicable (GO-NOGO process, R0, R1, R2, RAM, NRE, etc.)

• Share the future needs of clients with the Product Management team.
• Establish a simplified technical specification with the client's elements.

• Capitalize on customer experience/coordinate with operations and quoting services of the units in Europe (Italy, Spain, France, Germany, Switzerland).
• Partner with the Digital team (GA) & quarterly sharing of opportunities.
• Implement quarterly internal reviews on lessons learned and the forecasted workload.

• Engineer or Master's degree.
• Knowledge of the Energy sector is mandatory (Generation/TSO/DSO)
• 5 years of experience in sales, quoting, or project management is mandatory on equivalent business.
• Knowledge of High Voltage products (20kV - 400kV) is appreciated (GIS, AIS, Transformer).
• Knowledge of the Service market in the field of energy generation and transmission is appreciated.
• Knowledge of digital products is appreciated (DGA, various monitoring).
• Be proactive.
• Be autonomous.
• Excellent written and verbal communication skills.
• Proficiency in Local language and English is mandatory, other languages are appreciated.
• Availability for frequent business trips across the assigned region