Job Description Summary
Service engineering implementation leader covering pre-delivery, delivery and post-delivery customer issues for PC NAM marine projects.
High levels of technical and operational judgment are required to achieve outcomes required.
In providing customer engineering support the team leader will advise, participate and direct the CMU project teams with the intent to support FSE activities in the field including quality and process improvements to enhance the overall customer experience in the delivery of complete, tested and fully documented solutions.
Job Description
Roles and Responsibilities
- Influence the development of strategy for the area of responsibility, including development of field service resources and continuous improvement of processes.
- Provide interface support and advice between services CMU OTR teams and field services teams to define and control the FSE scope of work.
- Provide on-site support where necessary to assist in customer interface, especially during an end of phase process.
- Develop / improve procedures for sitework phases of upgrades.
- Follow-up on CMUs to ensure that quality standards have been met.
- Provide technical assistance to fleet support functions as required.
- Provide mentorship for new field service personnel.
- Interprets trends in post-delivery engineering support and recommends focus areas to improve products, processes or services.
- Uses technical knowledge and best judgment to make decisions to manage complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.
- Has ability to assess quality of information given and ask pertinent questions to stakeholders.
- Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
- Uses multiple internal and some external sources outside of own function to help arrive at a decision.
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Required Qualifications
- Bachelor's degree in electrical engineering from an accredited university or college (or High School Diploma / GED with a minimum of 10 years experience of working with Power Conversion products in a marine and/or industry segment)
- Minimum of 8 years experience in a technical support role supporting power conversion products (power systems, control & automation, variable speed motor applications).
Desired Characteristics
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Demonstrated ability to analyze and resolve problems.
- Demonstrated ability to lead programs / projects.
- Ability to document, plan, market, and execute programs.
- Established project management skills.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
#LI-Remote - This is a remote position