Job Description Summary
As the Service Director of the Western Region, you will be responsible for all resources and logistics required to perform services and maintenance activities on customers' site/property. These activities include contributing to, maintaining, repairing and refurbishing sold or existing Wind products. The Service Director will drive all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. You will own/influence budgets and operating plans, executing change guided by operating policy.
The successful candidate will work with cross functional teams, having significant autonomy within the operational area or a segment within a larger Wind business unit and major impact within the Function or P&L. High levels of evaluative judgment and operational acumen are required to achieve outcomes.
Want more jobs like this?
Get jobs that are Remote delivered to your inbox every week.
The West Region includes the following states and candidates must reside in the territory, preferably near a large airport for ease of travel: WA, OR, ID, MT, WY, ND, SD, MN, UT, AK, CO & CA.
Job Description
Roles and Responsibilities
- Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
- Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
- Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
- Developing expertise in own function. May include roles that are experts in their discipline, providing professional or thought leadership . Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization.
- Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process.
- Leads others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles.
- Employs sophisticated operational/product management, manufacturing or engineering techniques. Interaction with adjacent functions needed to solve issues. Has the ability to evaluate quality of information received and questions conflicting data for analysis.
- Uses multiple internal and external resources outside of own function to help arrive at a decision.
- May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Presents business or technical discipline solutions to leaders.
- Communicates complex messages and negotiates mainly internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers.
Required Qualifications
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Field Service and Maintenance).
- Minimum of 8 years of experience.
Desired Characteristics
- Master's Degree from an accredited college or university
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills, with aptitude for mentorship and talent development.
- Demonstrated ability to analyze challenges and drive creative solutions to improve operational performance and strategy.
- Demonstrated ability to lead programs / projects.
- Ability to document, plan, market, and execute programs.
The base pay range for this position is $140,300.00 - 187,100.00 - 233,800.00 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for variable incentive compensation of 15%. This posting is expected to close no earlier than May 5th, 2025.
*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
#LI-Remote - This is a remote position
Application Deadline: May 26, 2025