Service Director - H/F

Job Description Summary

The Services Director will lead Services activities for South Europe Region, providing strategic and operational leadership to lead the Operations and Maintenance teams and ensure best fleet performance, deliver "best in class" Service experience and improve profitability in the region ensuring rigors performance management and the transformation program.

Job Description

Essential Responsibilities

• Put safety first
• Drive fleet performance and productivity across the region by focusing on root cause problem solving, scheduling and dispatching, deployment of standard work programs and closely monitoring return to service and production metrics
• Lead a strong service team in the region, made up of Service Managers (SMs), Service Coordinators (SCs) and Field Technicians. Ensuring a cohesive, empowered and accountability approach to service delivery and performance
• Collaboration with Regional and Global Digital Services teams partnering to solve issues, manage performance and implement productivity and reliability improvement programs • Partner with the Commercial team to grow our transactional activities and maximize installed base penetration with a holistic approach to our customer relationships and focus on innovative solutions and customer value added
• Manage the full-Service Business Cos Center at sub region level, with strong focus on cost and sub-contractor control, cost visibility and performance management
• Develop the team and talent pipeline to grow the next generation of service leadership

• Professional qualification, preferably in technical discipline
• Significant experience in Field Services and / or Management of a field service team
• Demonstrated customer relationship and contract management experience
• Experience managing a P&L and implementing Service strategies in an international environment
• Fluent in English and French (written & spoken)
• Proven leadership experience, strong sense of accountability, drive, ownership and resiliency
• Ability to work and influence effectively across functions in a matrix organization to make an impact
• Ready for frequent domestic and international business travel

• Bachelor's degree from an accredited university
• Demonstrated knowledge on financial metrics analysis
• Working Knowledge of Services Contracts terms & conditions, financials and technical operations