Job Description Summary
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
Job Description
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Role Summary
In this role, you will have end-to-end responsibility on the Software System Integration part of large and complex IT projects associated to the management of electrical grid Transmission, Distribution and Market to meet the schedule, cost and quality commitments.
In the context of Software Solutions (SWS) projects execution within the Services organization, the Solution Integrator makes sure all the various software applications and databases used for a Solution work together without compromising overall information system integrity. To accomplish this role the Senior Solution Integrator must be able to communicate effectively and work collaboratively with Implementation Services teams including Delivery Managers, Software Factories, Delivery Centers, and with the customer.
Main job responsibilities:
- Software applications installation, configuration, and troubleshooting.
- Software solutions customization.
- Databases installation and configuration.
- Systems implementation and performing the acceptance tests - FAT / SAT (on site, with the customer)
Qualifications / Requirements
- Engineer, Master or Bachelor's degree from an accredited university or college (or a high school diploma / GED with proven years of experience in Services).
- Ideal subjects: Computer Science, IT Networking, Software Integration and Deployment.
- Proven years of experience in Services: software systems integration, development, testing and commissioning.
- Good technical knowledge and experience is expected in the following domains, ordered by priority:
- Windows Server 2016/2019/2022 and/or RHEL 7/8 configuration and administration
- Software configuration and deployment management
- Scripting development with any of the following: PowerShell/Perl/Python/batch/bash
- Relational databases: SQLServer or Oracle
- Troubleshooting skills
- Fluent in English
- Ability and willingness to travel
Technical knowledge and experience on the following domains will be an additional advantage:
- Windows Services (AD/DNS, LDAP, WSUS, ...)
- Source Code Management tool (TFS, GitHub, SVN)
- DevOps and Agile methodology
- Other relational databases (PostgreSQL, ...)
- Virtualization (Cloud computing, SaaS, VMware)
- Having some experience in energy management systems would be an additional advantage: Energy Management Systems (EMS), Distribution Management Systems (DMS) or Market Management Systems (MMS)
Desired Characteristics
- Technically good performer who can integrate and test complex software systems to completion with a minimal supervision
- Excellent communication skills (verbal and written)
- Rigorous, methodical, well organized and self-disciplined
- Take initiatives, good trouble-shooter and autonomous
- Adaptability, reactivity and Availability
- Ability to analyze complex topics and make a verbal/written synthesis
Additional Information
Relocation Assistance Provided: No