Job Description Summary

GE Vernova brings together GE's portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliablale, affordable and sustainable energy, while helping our customer power economies and deliver the electricity that is vital to health, safety, security and improved quality of life. The Senior Services Manager provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. This role influences approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

• Plan and implement software deployment projects at various customer work sites in the US and abroad, including the activities of staff and subcontractors
• Manage the project budget and timeline and ensure the resources are available to complete the project within budget and on time in order to meet customer obligations
• Primary customer contact for the duration of each project. May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate
• Proactively provide customers with product and services information and project updates
• Identify opportunities for customers to get the best value out of GEV software
• Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets
• Manage a network of resources (including contractors) in support of project execution.
• Identify opportunities to expand the project in ways that bring value to our customer and satisfy our profitability requirements. Negotiate change orders with the customers
• Take part in the writing of reports that describe the results of a project
• Participate in the development of proposals for projects
• Ensure that delivered products and services achieve highest quality and performance levels
• Professionally represent GEV during all customer communications

• Bachelor's Degree with 8+ years of experience or High School Diploma with 12+ years of experience
• At least 8 years of experience in an engineering or project management position with responsibility for large scale IT projects
• Must be willing to travel < 25%
• This is a hybrid position, requiring candidates to be based within commuting distance of GEV hubs.

• PMP Certification or equivalent.
• Previous experience in the software industry, preferably software services
• Understanding of GEV software products such as e-terra, Power-On, Smallworld or equivalent is a plus
• Good technical background, with proven understanding of Windows and/or Unix based systems and complex software development for real-time environments.
• Strong PC skills required, including use of standard MS Office applications. Experience using PM and project planning software tools; (P6 Project preferred.)
• Knowledge of contract structure and familiarity with contractual terms required (T&Cs).
• Strong understanding of accounting/financial principles with the ability to create and analyze financial and project reports.
• Ability to delegate tasks and responsibilities appropriately and effectively manage project resources. Ability to effectively coordinate with other managers and senior level staff including sales, marketing, project delivery, and product leads.
• Excellent verbal, written, and interpersonal communication skills. Ability to write professional and technical reports and procedures. Ability to make formal and informal presentations to technical and non-technical staff and customers.
• Proven sound negotiation and conflict management skills.
• Communicates the importance of understanding customer's business strategies to become an advocate for profitability on behalf of the customer - actively reviews accounts, meets with customers, observes sales force, etc. Coaches/mentors peers and others on the relationship between GEV solutions and value to the customer.
• Implement, and utilize a solution; assists customer in identifying shortcomings even when they may delay a commercial decision; utilizes GEV experts to propose creative ways for the customer to master the critical success factors; articulates a roadmap that provides a high likelihood of the customer realizing expected business benefits and other key stakeholders achieving desired personal success; is accountable for overall customer success.
• Proactively identifies and removes project obstacles or barriers on behalf of the team. Navigates accountability in a matrixed organization. Communicates and demonstrates a shared sense of purpose. Learns from failure.
• Establishes & communicates team members' roles in relation to their function and data. Shares knowledge, power and credit, establishing trust, credibility, and goodwill. Coordinates role responsibilities with that of others to achieve mutual goals. Encourages groups to work together to efficiently resolve problems. Proactively coaches and/or mentor's others to improve their contribution to the team. Fosters relationship building between team members and those outside the team. Works with others to achieve goals without regard to band/title. Identifies gaps in roles on teams and is recognized for growing and distributing talent pools across the organization.
• Demonstrates a passion for work and for continual learning. Persistently seeks to accomplish challenges and approaches difficult situations with optimism. Encourages their team's commitment to GEV's corporate goals and beliefs. Identifies new opportunities by creating bonds of trust with customers. Creates a team environment where people are motivated, share more, are highly engaged, and ultimately perform better. Evangelizes the value of a human-focused perspective in product management.
• Influences and energizes others toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal in the face of unfavorable odds and setbacks.