Job Description Summary

As a key member of the global sales operations team, the Sales Operations role will support and enable the sales organization through data-driven insights, efficient sales processes, and effective performance management. This position will work closely with the sales team, cross-functional partners, and leadership to improve sales performance, optimize funnel hygiene, and build impactful dashboards to visualize key sales metrics.

Job Description

Key Responsibilities:

• Manage data analytics and reporting processes to support sales strategies and decision-making.
• Build and maintain Tableau dashboards to visualize key sales performance metrics and track sales health.
• Drive funnel hygiene management and ensure sales teams are following best practices for pipeline management.
• Collaborate with cross-functional teams (Sales, Marketing, Finance, etc.) to ensure alignment on sales targets and initiatives.
• Provide ongoing sales process improvement recommendations to enhance efficiency and effectiveness.
• Partner with sales leadership to communicate performance trends, provide insights based on data and suggest areas for improvement.
• Ensure consistent use and optimization of Salesforce CRM across the sales organization.
• Provide ad-hoc analysis and reporting as needed to address business needs and questions.

• Able to legally work in Mexico. This position can work remotely within Mexico.
• Effective written and oral communication skills in English and Spanish.
• Bachelor Degree from accredited university or college plus minimum of 3 years of experience in a Sales Operations or similar role, preferably in a software or technology environment.
• Strong experience with Salesforce CRM, Tableau, and Excel (advanced level).
• Proven track record in data analytics, reporting, and building dashboards in Tableau.
• Familiarity with sales pipeline management and funnel hygiene best practices.

• Excellent problem-solving skills and the ability to navigate complex data sets.
• Strong communication skills, with the ability to collaborate effectively across teams and levels of the organization.
• Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment.
• A passion for innovation, accountability, and fostering teamwork.