Parts & Repairs Fulfilment Specialist

Job Description Summary

GE's Power Conversion & Storage business, part of GE Vernova, provides electrification systems that are critical to customers' power and energy needs for their high-performance applications. We work with some of the world's major energy, maritime and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, drives and control technologies.

Job Description

Run the day-to-day Parts & Repairs, Request for Quotations (RFQs) and fulfilment process, receive and validate purchase orders, and manage them from quote to remittance:

• Receive and log RFQs from customers.
• Identify the requested part, and provide quotations to customers using the standard Parts Book, pricing.
• Liaise with all stakeholders to ensure on time quote delivery, including Sourcing, Parts Definition team.
• Follow up with customers ensure quotes are converted to orders.
• Keep all information on your quotes up to date in the quote tool (SFDC) to ensure accurate financial forecasting.
• Raise workflows to create and update parts.
• Resolve customer issues.
• Receive and check Purchase Orders, and accurately transfer to OTR Team.
• Confirm Parts availability & acknowledge delivery dates to customer.
• Liaise with all stakeholders to ensure on time parts delivery.
• Manage SAP projects to ensure accurate financial forecasting.
• Generate advice notes and manage delivery / collection depending on incoterms.
• Raise invoices and follow up unpaid invoices.
• Assist to pick, pack, kit and label goods for dispatch/disposal (occasional).

• All checks are in place before quotes are issued (eg Nuclear, Finance, Sanctioned Countries).
• Pricing adheres to GE pricing policy.
• Hazardous materials shipped in accordance with UK legislation and that of the destination countries.
• Dispatch of goods and compilation of shipping documents in accordance with GE procedures.
• All export/importation controls in accordance with UK and country of destination guidelines and laws.

• GCSE or equivalent in English / Math's.
• Experienced in SAP/SFDC to build and manage quotes and projects, and support finance & data reporting.
• Intermediate user of Microsoft Office Excel.
• User of Microsoft Office Word, PowerPoint & Outlook.
• A working background showing a progression of customer facing / order management roles.
• A working understanding of order fulfilment.
• Experience in preparation of export/import documentation.
• Customer focused in the provision of service.
• Ability to work under own initiative, with an understanding of appropriate escalation.
• Ability to work under pressure, and prioritise work appropriately.
• Ability to learn new tools and processes, and help improve on them.
• Detail and numbers oriented, with an organised approach to data reporting and record keeping.

• Challenging and exciting projects
• A work environment where we understand that not everyone has the same expectations about their jobs, careers and work-life balance and we are happy to discuss flexibility requirements.
• Attractive compensation.
• Flexible benefits so you can build a package that fits your personal needs. Some core benefits are: Employer pension contribution (not subject to individual contribution), Income protection, Private Health Insurance, Life Assurance.
• 26 days vacation + bank holidays.