Job Description Summary
Become part of a winning team and help to deliver the Green Energy transition.
Operational Technology (OT) cybersecurity application engineers in the Global Customer Support team are engineers specialised in OT cybersecurity for the grid automation domain, and are fully engaged in the primary function of the Applications & Support team, namely the Level 3 (L3) technical support to Grid Automation (GA) Sales/Business Development teams, Product Management and Products R&D.
The role is expected to demonstrate technical leadership, teamwork capability and the ability to keep up with evolving OT cybersecurity technologies in the grid automation domain, versatile in adapting new OT cybersecurity products and solutions, and mentor the junior members of the team and other colleagues.
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In this role, you will utilise your experience or expertise to solve problems, develop and execute team and self-objectives, and possess the ability to effect short-term and some long-term business goals. Customer interactions are integral to the role, as a domain expert representing the Product Line.
Job Description
Responsibilities and Accountabilities
- L3 technical support on assigned OT cybersecurity platforms, covering post-sales and some aspects of pre-sales technical support. Proactively develop team expertise on these products and solutions.
- This role covers both partner and GE Vernova OT cybersecurity products and solutions.
- Design and tune OT cybersecurity products and solutions for complex schemes; develop Application Notes, articles and configuration notes to drive product sales and facilitate GA project delivery.
- Resolve customer complaints (ACT) on OT cybersecurity products and solutions and prepare necessary customer communication such as 8D and engineering reports, accountable for resolving most critical cases.
- Site visits for gathering evidence for analysis, troubleshooting or customer meetings as needed.
- Provide product / applications training on new products and product evolutions; develop and update training modules as necessary.
- Customer training responsibility in selected cases. Train the trainers from regions.
- Lead or contribute to events such as customer demonstrations, regional roadshows or seminars, in-depth training, proof of concept projects involving new technology.
- Collaboration with R&D and partners: provide feedback on product roadmap to product managers, e.g. validation of new products and product evolutions.
- Maintain broad awareness of GA Product efforts to assure technical quality excellence, timely completion of work and reviews, appropriate use of resources, and responsiveness to customer needs.
- Technical leadership for OT cybersecurity
- Participate in industry committees and standards organisations.
- Work with Product Line and Product Security Lead teams on application and implementation new / evolving standards and technologies in the product roadmap.
- Work in close collaboration with a multi-site team of experts.
- Proficiency with presenting and demonstrating technology solutions to customers.
- Collaborative working with other departments and teams in multiple sites.
- Ability to travel (globally) up to 25% of time.
Qualifications & Experience
- Cybersecurity-related degree.
- In-depth understanding of OT cybersecurity applications and relevant standards in the grid automation domain.
- Extensive experience with OT cybersecurity solutions.
- Extensive and demonstrated years of experience in OT cybersecurity in the energy sector, or advanced degree qualification, in lieu of less experience.
- Fluent in English; an additional language will be a plus.
Characteristics
- Excellent oral and written communication skills.
- Exceptional interpersonal and leadership skills.
- Ability to work in small teams.
- Lead initiatives of moderate scope and impact.
- Ability to work in several projects simultaneously.
- Effective problem identification and solution skills.
- Proven analytical and organisational ability.
- High level of flexibility to adapt to continuous changing business needs in support.
Grid Solutions, a GE Vernova business, serves customers globally with over 20,000 employees. We provide power utilities and industries worldwide with equipment, systems and services to bring power reliably and efficiently from the point of generation to end power consumers. Grid Solutions is focused on addressing the challenges of the energy transition by enabling the safe and reliable connection of renewable and distributed energy resources to the grid. We electrify the world with advanced grid technologies and accelerate the energy transition.
About GE Grid Solutions:
At GE Grid Solutions we are electrifying the world with advanced grid technologies. As leaders in the energy space our goal is to accelerate the transition for a more energy efficient grid to full fill the needs of tomorrow. With a focus on growth and sustainability GE Grid Solutions plays a pivotable role in integrating Renewables onto the grid to drive to carbon neutral. In Grid Solutions we help enable the transition for a greener more reliable Grid. GE Grid Solutions has the most advanced and comprehensive product and solutions portfolio within the energy sector.
Why we come to work:
At GE Renewable Energy, our engineers are always up for the challenge - and we're always driven to find the best solution. Our projects are unique and interesting, and you'll need to bring a solution-focused, positive approach to each one to do your best. Surrounded by committed, loyal colleagues, if you can dare to bring your ingenuity and desire to make an impact, you'll be exposed to game-changing, diverse projects that truly allow you to play your part in the energy transition.
What we offer:
A key role in a dynamic, international working environment with a large degree of flexibility of work agreements
Competitive benefits, and great development opportunities - including private health insurance.
Additional Information
Relocation Assistance Provided: No