Ombuds Case Manager

Job Description Summary

This high visibility role will assist the Electrification Global Ombuds Leader for the business. The role will be based in Grid Solutions and report to the Global Ombuds Leader for GE Vernova Electrification business. This role will partner, as needed, with other Compliance professionals in the Electrification businesses and the broader GE Vernova Ombuds and Investigations team to identify and address compliance risks, trends and issues needed to continuously strengthen GE Vernova's compliance program and integrity culture. This role will work closely with our part-time Ombuds Network.

Job Description

Essential Responsibilities

• Proactively manage Open Reporting concerns throughout the entire life cycle of the process, including acknowledging receipt of concerns, performing case intake and classification, appointing Investigators, and monitoring investigation progress, ensuring reports are reviewed by designated approvers, ensuring subjects and concern raisers, where possible, receive closure feedback, and monitoring assignment and closure of corrective actions.
• Provide regular updates on each of the cases and work to meet monthly KPIs.
• Work with the Investigators and the business to help execute on cases, as needed, this may include looking for subject matter experts or proposing corrective actions.
• Ensure prompt escalation of significant Open Reporting concerns to the Electrification Global Ombuds Leader.
• Validate data accuracy and compliance with data privacy requirements, as needed.
• Provide ongoing oversight for part-time Ombudspersons, including identifying new part-time Ombuds, providing ongoing training and awareness raising for part-time Ombuds and measuring part-time Ombuds effectiveness.
• Work with the broader GE Vernova compliance team to lead and participate in projects to continuously improve GE Vernova's Open Reporting program and integrity culture.
• Back up Global Ombuds Leader as needed.

• A minimum of 3 years of compliance, legal, Ombuds, or similar relevant experience
• Strong leadership and interpersonal skills to work effectively with others.
• Demonstrated process execution skills with strong attention to details and prioritization.
• Ability to manage multiple matters in a global environment, set priorities and drive tasks and projects to conclusion in an extremely fast paced environment.
• Strong oral and written communication; professional fluency in English
• Solid judgment, high personal integrity, clear thinker, and business sense

• Bilingual skills a plus, especially Portuguese.
• Advanced PowerPoint and Excel skills.
• Skilled in data analytics
• Advanced experience in creating and delivering clear and effective presentations.
• Experience with Lean; demonstrated ability to change processes to be simpler and more adaptive.
• Ability to work horizontally to deliver outcomes.