Job Description Summary

Provide support to the Operations Leader for the region with a focus on data management, planning and operating rhythm as well as continuous process improvement strategies.

Job Description

• Essential Responsibilities
• Track and maintain region's Key Performance Indicators (KPIs) dashboard and generate business reports for Senior Management to guide critical business decisions.
• Support the deployment and execution of Continuous Improvement (LEAN) projects across the with clear process improvement outcomes.
• Track and analyse outage data in collaboration with the outage planning & fulfillment team.
• Manage Region Operations Data Bench housing helpdesk information and content ensuring accuracy and real-time updates
• Manage region's Escalation Risk Tracker ERP to proactively communicate risks in large projects.
• Support operational business reviews by maintaining action tracker with measurable outcomes execution.
• Support the extended operations team in the upkeep of data quality metrics and management.

• Bachelor's degree in Engineering, technology or information technology or relevant discipline from an accredited University.
• Cumulative Grade Point Average (CGPA) of not less than Second Class Upper
• Must have valid authorization to work full-time without any restriction in Nigeria.
• Good written and communication skills in English.
• Effective problem identification and solution skills.
• Strong Data Analytics skills
• Proficiency with MS Excel, MS Power Point.

• Experience with Data Analysis and Reporting: Tableau
• High performer with a passion to lead, take initiative and drive for solutions.
• Willingness and openness to learn and expand skill set
• Strong communication, interpersonal, and influencing skills
• Great attention to detail
• Ability to exercise independent judgment consistent with department guidelines. Previous experience using independent thought processes to plan ahead, process information, maintain workflow and anticipate future needs of the team.
• Strong organizational skills with high attention to detail.
• Self-Starter, proactive, able to work independently with minimal direction
• Ability to quickly identify and prioritize issues, create solutions and meet deadlines.
• Team player with strong interpersonal skills, capable of working within a globally diverse team across different time zones.