Job Description Summary
Provide support to the Operations Leader for the region with a focus on data management, planning and operating rhythm as well as continuous process improvement strategies.
Job Description
- Essential Responsibilities
- Track and maintain region's Key Performance Indicators (KPIs) dashboard and generate business reports for Senior Management to guide critical business decisions.
- Support the deployment and execution of Continuous Improvement (LEAN) projects across the with clear process improvement outcomes.
- Track and analyse outage data in collaboration with the outage planning & fulfillment team.
- Manage Region Operations Data Bench housing helpdesk information and content ensuring accuracy and real-time updates
- Manage region's Escalation Risk Tracker ERP to proactively communicate risks in large projects.
- Support operational business reviews by maintaining action tracker with measurable outcomes execution.
- Support the extended operations team in the upkeep of data quality metrics and management.
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Qualifications/Requirements
- Bachelor's degree in Engineering, technology or information technology or relevant discipline from an accredited University.
- Cumulative Grade Point Average (CGPA) of not less than Second Class Upper
- Must have valid authorization to work full-time without any restriction in Nigeria.
- Good written and communication skills in English.
- Effective problem identification and solution skills.
- Strong Data Analytics skills
- Proficiency with MS Excel, MS Power Point.
Desired Characteristics
- Experience with Data Analysis and Reporting: Tableau
- High performer with a passion to lead, take initiative and drive for solutions.
- Willingness and openness to learn and expand skill set
- Strong communication, interpersonal, and influencing skills
- Great attention to detail
- Ability to exercise independent judgment consistent with department guidelines. Previous experience using independent thought processes to plan ahead, process information, maintain workflow and anticipate future needs of the team.
- Strong organizational skills with high attention to detail.
- Self-Starter, proactive, able to work independently with minimal direction
- Ability to quickly identify and prioritize issues, create solutions and meet deadlines.
- Team player with strong interpersonal skills, capable of working within a globally diverse team across different time zones.
Additional Information
Relocation Assistance Provided: No