Job Description Summary

The MEA Customs Leader will work with the Customs and Compliance team to secure the efficiency, competence and compliance of the import and export activities for Grid Solutions within MEA region and secures the collaboration and integration of the operations with individual country operations within the region (main countries KSA, UAE, Turkey, Egypt, Senegal others)

Job Description

Roles and Responsibilities:

Import/Export and Special Program

• Oversee and support Import/Export activities, review the customs processes, implement & update the SOPs between agent and business.
• Manage gathering, apply and monitor Import License requirements with the business.
• Ensure the pre-declaration review is performed including confirmation that valuation, classification, country of origin and any applicable special program documentation is complete before an import or export occurs
• Supervise & defend key projects to improve customs processes between destinations.
• Review, Modify & Implement strategy for Customs operations in the region, aligned with Grid Customs organization and Customs Enterprise Standard
• Know your region and keep up to date Customs landscape
• Identify Customs risks areas with support of Customs Compliance and develop actionable plans and procedures to mitigate those risks
• Manage special programs opportunities linked to exemption/reduction/suspension of customs taxes

• Manage the relationship with Local Customs authorities and support with internal and external audits/consultations
• Work with approved agents to support daily customs clearances and own shipment issue resolution
• Manage operational and tactical agent performance, Participate in Business operations reviews with agents to address their areas of concern.
• Ensure there are trained personnel supporting the Customs activities in the region

• Prepare periodic reports and metrics on primary KPIs (volume, cycle time, FPY, duty spend, entered value) quality, costs, opportunities, risks, achievements
• Gather customs data into the applicable business tools
• Own performance review with businesses to implement the improvements and align on savings opportunities

• Bachelor's degree or Higher Diploma from accredited university
• Demonstrated knowledge of import/export regulation in multiple countries within the Middle East & /OR North Africa region.
• Substantial experience in Customs processes
• Languages MEA: English & Arabic

• Advanced degree from accredited university
• Wing to wing expertise across customs processes
• Demonstrated Compliance mindset
• Demonstrated ability to use knowledge, experience and instinct to make accurate and timely decisions.
• Demonstrated ability of working with all levels of internal and external organizations
• Experience in working with global teams and demonstrates a global mindset
• Excellent verbal and written communication skills
• Demonstrated leadership experience