Job Description Summary
Performs DLN tuning on heavy duty gas turbines using remote access and data streaming technology; works with site and engineering personnel to perform their duties. Extended hours and weekend work may be required to support customer and business needs in a 24/7 set-up. This post is specifically to support the evening shift between 4pm and 12pm US East Coast Time (EST).
---This position is home based---
Job Description
Roles and Responsibilities
- Provides tuning/engine adjustment recommendations in order to maintain the operability window for heavy duty gas turbines
- Assists onsite resources with tuning/engine adjustment, startup and operation support as needed and able
- Trains team, field resources and other GE personal on tuning and operation troubleshooting activities
- Collaborates with team members within Services as needed to support outage completion
- Assists in troubleshooting and resolving remote connectivity issues on sites where the Remote Tuning team is responsible for tuning/engine adjustment
- Is aware of cybersecurity concerns and maintains credentials for remote access to customer sites
- Provides duty engineer support as part of the rotation within the Remote Tuning team
- Supports the installed base including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration, maintenance of fleet data, outage management
- Utilizes in-depth knowledge of a technical discipline, analytical thinking, and technical experience to execute policy/strategy
- Continues to grow in technical depth; shows willingness to learn new technologies
- Works on continuous improvement projects as related to the business for cost reduction and/or quality improvements
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Required Qualifications
- HS diploma or GED with +5 years' Field Service experience in troubleshooting and operation on heavy duty gas turbines
- Strong controls experience preferably GE Vernova Mark V, VI, VIe controllers
- Experience in the E-, F- and H-class tuning adjustment process
- Understands onsite networks and IT structures in order to support remote connection troubleshooting activities
- Exceptionally strong end-customer interaction skills and ability to travel as necessary
- Knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated tuning processes with technical variety; uses multiple internal and limited external sources outside of own teams to arrive at decisions
- Fluency in English
Desired Characteristics
- +8 years' Field Service experience in troubleshooting and operation on heavy duty gas turbines
- Controls experience in non-GE Vernova controllers
- Demonstrates ability to work within a matrix and global environment
- Has a strong attention to detail, is disciplined and organized
- Demonstrates ability to work with multiple stakeholders and be a team player
- Strong interpersonal and leadership skills supported by strong oral and written communication skills
- Understanding of remote tools and communication methods to interact with other parties
- Acts as a resource for colleagues with less experience; may lead small projects with low risks and resource requirements.
- Explains information and showing skills to bring team members to consensus around topics within their field
- Strong understanding of power generation plants and operational principles
The base pay range for this position is $98,000.00 -$131,000. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for 10% performance bonus/variable incentive compensation/equity.
*The company pays a geographic differential of 110%, 120%, or 130% of salary in certain areas.
Date expected to close from career site on 3/8/24 or when suitable candidate identified)
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
#LI-Remote - This is a remote position