Lead Field Services Engineer

Job Description Summary

The Lead Field Services Engineer will be responsible for supporting the overall management and delivery for GE Hitachi Japan Nuclear Services projects. This includes engineering, hardware and tooling development, safety, quality, production, and schedule conformance. They will work closely with stakeholders across all business organizations to drive the overall fulfillment execution of the GEH Services business by leading tactical execution

Job Description

Roles and Responsibilities

• Subject to field projects/assignments, The Lead Field Services Engineer home office position can be customer site or home and will require travel as necessary to support contract discussions, technical scope definition, project status reporting, and vendor oversight.
• This position reports to the GEH Japan Services Manager
• Assists Project Manager communicate project status to our customers
• Assists Project Manager and sourcing in developing GEHI and Japan local vendor cost estimate during proposal phase
• Provide project oversight to ensure that both customer and technical specifications are met throughout project development, tooling/equipment testing, qualification, and delivery
• Support appropriate relations and interact effectively with multiple levels of the customer organization on commercial, technical, quality, and compliance topics.
• Support project planning, reporting, risk forecasting, and management
• Strategically manage field delivery and projects with the GEHI team and functional support from Nuclear Services P&Ls, Project Managers, GEHA cross functional organizations, partners. and suppliers
• Interface with GEHA Field Delivery Project Managers/Project Members and drive consistent delivery excellence processes including:

• Setting a tone within the business for nuclear safety, integrity, compliance, and continuous improvement.
• Customer satisfaction in key business defined areas.
• Meeting or exceeding project financial targets.
• Field execution and leadership.
• Maintain close regular contact with customers; obtain first-hand input on plant operational issues and customer's intentions in terms of repairs, upgrades, equipment/parts replacement, and maintenance in general.
• Be proactive about customer needs; act quickly to prevent competitors from entering GE Hitachi installed base.
• Work with P&Ls, Sales, and Commercial Operations groups to respond to customer inquiries and participate in commercial discussions with customers; Assist in sales campaigns for proposals development and contract negotiations.
• Uncover additional customer needs during order execution and grow orders portfolio, in partnership with the commercial team.
• Support Japan Services Manager to ensure execution is performed in compliance with the country rules and regulations from all business aspects including: EHS, Quality Assurance, taxes, revenue recognition and other financial statutory requirements, such as import-export charges, past dues, & inventory, etc.
• Formulate and drive growth initiatives, NPI, customer solutions and value story

• Bachelor's degree from an accredited university with 4 years of relevant experience in a related technical field
• Minimum 5 years of Nuclear Industry work experience
• Minimum of 5 years of experience in Project Management or equivalent minimum of 5 years of experience in engineering problem solving and facilitating resolution between diverse groups and interests
• Minimum of 2 years of experience with proposals, pricing, and billing practices
• Willingness and ability to travel 50% of the time, including outage support as dictated by business need.
• Ability to obtain and maintain unescorted access to Nuclear Plants.
• Ability to pass Fitness-For-Duty requirements
• Construction Engineer license holder (per Building Standards Act, 監理技術者 機械器具設置工事ほか ) in Japan for Mechanical Installation or willing to obtain and apply for this license once pre-requisites are met

• BWR vessel system and internal hardware knowledge / experience.
• Ability to perform or review Japan Establishment / Construction Permit licensing analysis (設置許可申請／工事計画認可申請)
• Knowledge of nuclear industry products
• Strong grasp of reactor vessel internal hardware design issues, balanced with understanding of complexities of field delivery.
• Experience working with nuclear plant outages/services and with customers.
• Demonstrated ability to effectively interface with customers and technical support teams.
• Proven ability to manage multiple complex projects.
• Flexible to changing environment and work relationships.
• Open communication style and ability to develop team relationships, including vendors and global teams.
• Ability to rapidly identify problems and contribute to prompt resolution.
• Experience with contracting issues associated with technical projects.
• Proficient in the use of Microsoft Excel, Word, Outlook, PowerPoint
• Prior experience with relevant systems (PIP, PLM, Box, RedShare, Oracle, Tableau)
• Technical writing background
• Strong Japanese and English language skill