Lead Field Service Engineer - Philadelphia, PA

Job Description Summary

GE Vernova's Power Conversion business provides electrification systems that are critical to customers' power and energy needs for their high-performance applications. We work with some of the world's major energy, maritime and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, drives and control technologies.
The Lead Field Service Engineer (FSE) will provide technical expertise and engineering to support the Power Conversion Service business to support a US Navy customer to resolve issues, strive for customer satisfaction, On Time Delivery (OTD) and drive Government service growth. You will report to the FSE Manager (Government service) and manage existing work items to support customers and field engineering team on Drive system maintenance, system maintenance, troubleshooting and repairs.

• Lead and support field service staff and customers on GE Power Conversion equipment (Drive, automation, rotating machines, auxiliary equipment) system issues. Reaches back to CoE as appropriate.
• Provides technical support for new unit installation / startup and other outage work scopes
• Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve customer product issues, maximize availability of plants, and maximize purchased services provided by GE. Manage, develop, and lead customer facing initiatives to deliver the best possible customer service. Develop enduring and faithful customer relationships, while improving project profitability.
• Partner with cross-functional leaders (Engineering, Parts, Repairs, Projects) to drive the right actions and provide prompt resolution to customer issues utilizing best practices and processes. Be a self-motivated team player who can drive cross functional teams and communicate the results effectively to customers.
• Record product issues and provide feedback to Engineering and Quality, identifying ongoing problems and common faults across similar products. Analyze risks, establish contingency plans, and identify trigger events and responsibility for initiating mitigation action.

• Bachelor's Degree in Electrical Engineering or related discipline from an accredited college or university
• Minimum 3 years of field service and/or commissioning experience
• US citizen with the ability to obtain Secret level clearance
• Ability and willingness to travel 30% of the time

• Master's Degree in Engineering
• 5 years of experience within an engineering environment
• Background in a customer facing position, within a Service environment. Ability to establish and maintain long-term relationships with Government customers.
• Technical knowledge of power conversion products (controls/automation, variable frequency drives, power, rotating machines). Familiarity with a variety of engineering areas.
• Effective team building and problem-solving abilities
• Ability to make decisions with regards to completion of tasks and job methods and follow through with results of outcome
• Strong verbal, written, presentation, and interpersonal communication skills. Ability to develop clear message using MS Office tools (powerpoint, word, excel, project)
• Ability to interact and communicate with internal customers (Internal customers may include; Sales, Service, Manufacturing, Engineering, and Management personnel)
• Ability to prioritize workload and shift work activities to meet business needs and department goals