Lead Customer Application Engineer

Job Description Summary

Role Summary / Purpose

• Preparing winning proposals to achieve Yearly Budget
• Meeting customers' priorities in terms of time schedule with technically compliant competitive bidding
• Managing the assigned tendering workload inclusive of diversified enquiries

Job Description

Roles and Responsibilities

Proposals Management

• Technical Analysis of customer needs/RFQ to define and offer Products/Solutions: 1. Telecom range of products including MPLS-TP/SDH-PDH Optical, Power Line Carrier and Radio Wireless solutions. Ability to prepare proposal preliminary design/drawing for integrated telecom network utilizing different equipment. 2. Assets Performance Management (APM) and M&D (Measuring & Diagnostics) concept knowing will be a value add. 3. Protection (MiCOM & Multilin) & Substation DCS (DS Agile/AAA) will be a value add
• Ensure Complaint offer to th technical specifications in accordance with tender requirement
• Identify & Flag Key Risks and ensure the mitigation plan in Risk & Opportunity register
• Managing & Implementation of the Return of Experience (ROE)
• Ensure proposals are in accordance with commercial and execution strategies, meeting Yearly Order Intake Targets
• Ensure technical Derogation and approvals intact, if applicable for finalizing the technical solution
• Ensure completion of site assessments (site visit/review) for Brownfield/Existing Substations & site
• Maintaining the Typical circuits /schemes /solution in Tendering Tool to facilitate future offerings
• Ensure the respect of technical and commercial offers time schedule to serve sales force in due time maintaining improvised quality level of bids
• Review and respond to Technical Clarifications of bid and presenting the solution to the customer
• Support order booking as per signed contract/PO, ensure budget margins & drive an improved Operations turnover process
• Support the Sales team in commercial and technical meetings/negotiations with customers

• Ensure the complete bid management phases (inclusive of proper risk assessments) to ensure compliance to Company's policy & Instructions (From the receipt of enquiry from the customer till the order)
• Ensure conducting different tender reviews internally with all stakeholders for having proper validations as per in context to the targeted tender due dates
• Conduct Transfer Meeting and hand over relevant documents to operations team

• Review and maintain tendering hit rate (Submission %age and win rate with quality bids)
• Responsible for review and analysis of cost and price preparation & calculations
• Responsible for having formal quotes of third-party products/systems and updating in Tendering tool in line with sourcing
• Responsible for ensuring correct costing in
• Estimation tool in accordance with latest updates
• Cost optimization & risk analysis: Challenge product/solution costs and delivery costs in tenders
• Commercial/ Technical win loss Analysis of Bids

• Bachelor's degree in electrical engineering or computer engineering or equivalent
• French/Arabic acquaintance would be a preference
• Min. 2-3 years' experience in tendering/commercial function, competitive fresh graduates will be encouraged to apply as well
• Knowledge and understanding of Grid Automation Business, elecom knowledge will be a real differentiator
• Understanding of commercial contracting guidelines will be a plus
• Understanding and knowledge of MENAT customer requirements and specifications will be a plus

• Good teamwork skills
• Advanced problem-solving skills
• Pro-active approach with excellent Interpersonal and communications skills