IT Support Specialist

Job Description Summary

Job Description

Summary

• In this role you will act as a key member of Aero Alliance Port Klang Shop Team in building close relationships with shop leadership to ensure smooth operations and support Aero Alliance JV strategic and transformational initiatives.
• You will support the team in proactively drive the prioritization, budgeting and resource planning of DT work
• You will communicate (i.e. status, issues, and escalations) to leadership and other various levels of the organization and Support shop floor applications including basic troubleshooting/triaging of issues and demand management for change requests.
• The expectation is to act as a DT solution provider by understanding digital needs on the shop floor
• The role is intended to be performed on-site, especially in the initial phase of the learning curve. The company will evaluate the possibility to give more flexibility in the future

• Ensure Smooth Ongoing operations
  • DT single point of contact for the site, makes global DT services available via
    • AA DT Application leads
    • AA DT RTS leads
    • GEV TSA Service leads
  • Networking
    • Monitor Connectivity of site, recommend upgrades
    • Maintain/Upgrade/Refresh Access Points for optimal site performance
    • Maintain cyber security posture through monitoring of patches
  • End-User/Desktop/Collaboration Support
    • Provide L1/L2 support for AA ML employees
    • Resident support for MS Teams and other collaboration appliances/devices
    • Buyer for My-Tech and other DT products
  • Shop Automation Support
    • Ensure OT network connectivity
    • Machine connectivity for monitoring usage/utilization
  • L1 Application Support
    • Foxtrot ERP
    • AWS Cloud Apps
      • ARMS eco-system
      • Aero Store/Portal
    • Gensuite/eNCR
    • Engineering Tools
    • Kronos
    • Data Lake
    • HR Plant System

• Programs Support (Responsibility)
  • ML DT support for global P&T team initiatives
  • ML DT deployment Lead for AA strategic programs
    • DMS (to be defined)
    • L5 Repairs Systems
      • ERP for L5 (to be defined)
      • ARMS eco-system for L5 (to be defined)
    • Industry 4.0
      • Deploy OT solutions for ML site, with support from global teams
    • Data Insights
      • Deploy business intelligence solution for ML site

• Bachelor's Degree in Information Systems / Computer Science or a related discipline.
• Minimum of 5 years of demonstrated experience in IT/DT domain, with technologies desired
• Experience in technologies like Oracle ERP, AWS Full Stack, Tableau, Angular/Postgres or other programming languages will be preferred
• Application support experience will be preferred.
• Strong self-directed leadership with proven track record in projects / operations while working with matrixed teams.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Ability to work across multiple priorities simultaneously.