Job Description Summary
Be part of GE Vernova's vision to electrify the world and drive a sustainable energy future. Our mission is to build resilient and carbon-neutral power systems, integrating advanced technologies with innovative software and artificial intelligence.
The Global Sr. Director, Grid Services Operations plays a critical leadership role in defining and executing the vision and strategy for global service delivery. This position is responsible for driving operational excellence, implementing process standardization, and leading strategic initiatives to align global operations with organizational goals. The ideal candidate will bring deep familiarity with the service organization, systems, and key stakeholders, enabling seamless collaboration and effective leadership. The ideal candidate should also demonstrate a proven ability to drive impactful results across matrixed organizations.
Want more jobs like this?
Get jobs delivered to your inbox every week.
Job Description
Key Responsibilities:
- Operationalize the vision and strategy for global service delivery, ensuring alignment with business objectives and customer expectations, while driving operational excellence across all regions.
- Monitor key delivery metrics, identify gaps, and recommend actionable improvements to enhance both regional and global performance. Foster a culture of continuous improvement through Lean principles, while collaborating closely with finance teams to ensure operational and financial alignment with organizational goals.
- Develop and oversee comprehensive demand planning processes, integrating advanced analytics and forecasting tools to optimize resource allocation and labor planning. Partner with vendors to expand capabilities and ensure alignment with strategic business needs, enabling proactive management of demand fluctuations across regions.
- Work with the BI/Reporting team on the development and enhancement of critical systems and tools for the service organization, ensuring they meet current operational needs and align with future roadmap objectives. Champion innovative solutions to improve efficiency, scalability, and adoption, while fostering collaboration with cross-functional stakeholders.
- Lead the global rollout of standardized roles, Work Breakdown Structures (WBS), and operating procedures to enhance clarity and execution, including influencing frameworks for financial risk identification and mitigation, with significant involvement in risk management practices that have financial implications.
- Globally Standardize and Optimize Demand & Supply management, Time management, Utilization management (including lending/borrowing), Bench management, Cash/AR management & Skills Inventory
- Coordinate cross-functional collaboration between product, engineering, service, and finance teams to align delivery priorities and enhance visibility into operational performance. Ensure financial considerations are seamlessly integrated into strategic and operational decision-making.
- Foster a high-performance culture through talent management initiatives, including structured development plans, mentorship programs, and leadership capacity building.
- Facilitate training and transition plans for internal and external stakeholders to ensure seamless onboarding, knowledge transfer, and alignment with operational goals.
Qualifications:
Required:
- Bachelor's degree in business, project management, or a related field.
- 10+ years of experience in service delivery or operational leadership roles, with demonstrated expertise in regional or global operations.
- Familiarity with professional software service organization, systems, and stakeholder network.
- Proven track record of driving process improvements and achieving operational excellence in a matrixed organization.
- Strong understanding of lean principles and their application in service delivery environments.
Preferred:
- PMP certification
- Exceptional interpersonal skills, with the ability to synthesize complex issues and communicate effectively with diverse audiences.
- Demonstrated ability to mentor and develop high-performing teams across global regions.
- Advanced knowledge of financial processes, including project control, reporting, budgeting, and risk management frameworks.
- Experience in leading transformation initiatives to drive continuous improvement in organizational and system performances
About GE Vernova - Grid Software: GE Vernova's Grid Software business is at the forefront of the energy transition, enabling utilities to modernize grids and accelerate the adoption of sustainable energy solutions. Join us in driving operational excellence and shaping the future of energy.
Did you know that research has shown that women [and people of color] are less likely to apply to a job unless they meet 100% of the requirements? GE Vernova is committed to building an inclusive workplace where everyone feels like they belong and can bring their entire selves to work - this drives our innovation! Even if you don't meet every one of the preferred criteria in this job description, we encourage you to still apply as you might be a fantastic fit for this role, or other currently open roles.
#LI-SG1
Additional Information
The salary range for this position is $166,400USD - $207,000USD. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for bonus.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
#LI-Remote - This is a remote position