Job Description Summary
This is technical troubleshooting and customer facing role in GE Vernova's Wind Remote Operations Center in Schenectady, NY. This is a shift based role that needs to be performed on campus. Subject to direct operations supervision/prescribed work instructions/systems checking. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.
Job Description
Roles and Responsibilities
- Able to proficiently perform the remote troubleshooting of power assets escalated from the Fleet Support Operators using digital tools;
- Read, understand, execute and seek opportunities to highlight updates as needed for Fault handling procedures.
- Document and communicate the technical data generated by the assigned project consistent with engineering policies and procedures
- Adhere to applicable regulatory compliance requirements as applicable to local requirements;
- Provide situationally dependent monitoring on request for portions of the monitored fleet;
- Support (and potentially execute) Parameter and Software updates as needed or requested by leadership;
- Provide timely communications/escalate with the respective stake holders on significant issues or developments observed during day to day monitoring
- Participate on teams assigned to address organizational initiatives and generic issues
- Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering policies and procedures
- Actively feed lessons learned back into procedures and quality checks to drive ROC world class operational excellence
- Resolution and troubleshooting of ServiceNow support cases;
- Assist as requested to train new employees;
- Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools;
- Support as requested planned and unplanned Balance of Plant responsibilities as well as Fleet Support Operator responsibilities should a need arise,
- Actively manage customer phone support requests
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Required Qualifications
- Bachelor's Degree in Engineering, Information Technology, Energy Technologies, Operations or Computer Science from an accredited College or University OR ( an Associate's Degree from an accredited College OR University with a minimum of 3 years of experience in a technical role) OR (High School Diploma / GED with 4 years of experience in a technical role)
Eligibility Requirements
- Must be willing to travel 10%
- Must be willing to work out of an office in Schenectady NY, on a 24/7 rotating shift structure including potential on-call support as required;
Desired Characteristics
- Strong oral and written communication skills.
- Ability to learn technology outside of one's specialty
- Ability to analyze and execute technical processes
- Self driven and ability to demonstrate leadership skills
- Ability to make decisions and to adopt responsibility
- Ability to work with multicultural teams, strong team player
- High flexibility and motivation
- Ability to sit or stand for extended periods of time.
The base pay range for this position is $62,400 - $93,600 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for shift differential compensation of 10%. This posting is expected to close no earlier than February 5, 2025.
*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes