Job Description Summary

Reporting to the Pallavaram Repair Operations Leader, the Engineer - Engineering Operations will be responsible for the day-to-day execution of repair team activities. In this role, the Engineer - Engineering Operations will set the daily and weekly operation schedule, meet day-to-day objectives to drive on time delivery, TAT and lead resolution of issues through collaboration with cross functional teams.

Job Description

Essential Responsibilities

• Lead the daily RMA meeting, communicate updates and provides guidance on open issues to better the time for issue resolution.
• Schedule and assign repair orders factoring in level of urgency, ensuring timely execution to meet customer expectations & business service level agreement.
• Manage and drive resolution with support teams (SAP)
• Update daily reporting & tracking of RMA work orders including advance replacements.
• Ensure ERP accuracy and up to date - parts debrief.
• Manage TPV (Third Party Vendor) process.
• Coordinate with all functions within repair team to ensure timely action on open tasks.
• Lead actions to uphold EHS & 5S standards on daily basis in the RMA repair areas.
• Assist in the development and maintenance of operating procedures, work instructions ensuring alignment with business objectives and best practices.
• Collaborate with the cross functional teams to schedule access to test equipment - balancing between availability and meeting commitments.
• Support regional & internal teams on customer RMA process, logistics and actions.
• Monitor and analyze RMA data for failure trends, review, validate and raise to repair leader.
• Participate in inventory review activities, contribute to strategic planning based on demand.
• Additionally, Coordinate end-to-end for Relay Spare Sales.
• Backup to lead in the absence of the repair operations leader.
• Additional reporting and tasks within repair operations scope.

• BE / Diploma Mechanical or Electrical with min 5 years of similar experience.
• Ability to manage teams and drive them for desired outcomes.
• Effective communicator, collaborative.
• Ability to work effectively on a team and lead by positive example.
• Independent problem solving and multi-tasking skills.
• Planning & organizational skills.
• Previous experience with ERP systems.
• Proactive & continuous improvement mindset.
• Nimble and agile decision making.
• Strong computer skills