Distribution Customer Engineering Director

Job Description Summary

As a Sr Director of a software engineering group, you will apply your knowledge of management, software development methodologies, best practices, and proven processes to lead teams to deliver a quality software product on budget, within planned schedule with superb quality.

Job Description

Roles and Responsibilities

In this role, you will:

• Manage a world class software development team to consistently deliver customer requirements across complex software products.
• Manage onshore, and offshore, teams responsible for product development and support to customers around the world aligning needs with capability and budget.
• Coordinate engineering teams supporting customer enhancements, and defect resolution, and work with business partners to delight customers.
• Accept Product releases as supportably and suitable for deployment updates to customers on the release train.
• Arbitrate Project demands with Product strategy and determine risks appropriate actions for customer support requests.
• Actively participate as a senior leader of the Distribution Engineering team
• Actively present leadership updates to GE executive sponsors and customers.
• Work with others to define future technology platforms and architecture for products and services.
• Provide day to day work direction for team members engaged in projects and delivery.
• Facilitate and coach software engineering teams on requirements estimate and work sizing.
• Demonstrate mastery of intricacies and interactions within dynamic agile cultures and processes.
• Drive a continuous learning culture to help guide continuous improvements.
• Provide leadership on Lean/Agile principles and development practices.
• Actively pursue new methods and practices to increase productivity
• Assist in the resolution of conflicting priorities through the proactive communication of requirements, timelines and stakeholders.
• Operate as a engaged leader who serves as a subject matter and technical expert for assigned programs and development initiatives
• Work with system leaders and functional teams to ensure products and services adhere to compliance and controllership standards
• Share technical, procedural, and business knowledge with others.
• Leverage your domain expertise; you are expected to further the knowledge and improve productivity of your colleagues with activities such as creating learning content, giving presentations, and supporting a continuous learning culture.

• Bachelor's Degree in Computer Science or "STEM" Majors (Science, Technology, Engineering and Math) with minimum10 years of experience

• Recognizes patterns and complexity in problems. Extracts decomposition algorithms, and strategically plans how to execute programs by understanding how best to decompose to expose / protect against risk
• Defines product vision. Lays out product roadmap. Maps current requirements to industry trends, analyses competition trends
• Demonstrates mastery of the intricacies of interactions and dynamics in Agile teams.). Guides new teams to adopt Agile, troubleshoots adoption efforts, and guide continuous improvement. Provides training on Lean / Agile. Drives elimination of inefficiencies in coding process. Teaches XP practices to others. Actively embraces new methods and practices that increase efficiency and effectiveness
• Previous experience in software development in an agile environment and writing code
• Previous experience working in a Java web development environment
• Demonstrates advanced understanding of Linux or Unix operating systems
• Demonstrates advanced understanding of software development tools & infrastructure
• Prioritizes projects based on an assessment of competitive needs. Anticipates areas of competitive vulnerability and offers plans to mitigate them
• Evangelizes new technology, predicts trends, and identifies new opportunities based on trends. Acts as industry expert by participating in defining standards and open source initiatives
• Creates a culture of customer focus and high performance to drive innovation. Creates and pitches value for the GE investor while balancing that with the sometimes competing value for the external customer. Continuous engagement with focus on GE strategy for customer satisfaction
• Establishes framework for a culture of successful collaboration by defining a common understanding of who has decision rights and accountability, and how collaboration and transparency are rewarded
• Establishes vision, Identifies and champions internal/external best practices, tools, and ideas to improve execution and quality. Drives an organization of efficiency, accountability and ownership
• Able to verbalize what is behind decisions and downstream implications. Continuously reflecting on success and failures to improve performance and decision-making. Understands when change is needed. Participates in technical strategy planning
• Additional leadership experience in areas of operations, manufacturing and quality preferred
• Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions. Evangelizes and contributes to the GE standards for critical thinking best practices and methodologies across the enterprise. Defines new critical thinking methods. Engages with external thought-leaders and communities on analytical and critical thinking methodologies
• Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
• Evangelizes the notion that anything worth doing takes repeated effort and failure. Drives the organization toward a continued excitement of attaining the vision and goal in the face of resistance
• Innovates and integrates new processes and/or technology to significantly add value to GE. Identifies how the cost of change weighs against the benefits and advises accordingly. Proactively learns new solutions and processes to address seemingly unanswerable problems