Director, Customer Solution Engineers - Global Deal Desk, Comm Ops

Job Description Summary

The Director - Customer Solution Engineers (CSE) leads a team responsible for generating the technical SoW, costing and execution plan for all commercial proposals being issued from the region. The team also coordinates with Solution Architects, Product, Engineering and Services as needed. This team works very closely with the regional commercial managers to ensure there is an optimum technical solution, costing and execution plan to create winning proposals. The ideal candidate will have a technical services background with an experience in the Grid Digital space and products. They should be a keen learner with a solid base of technical knowledge and an ability to discern the tactical elements of an offering strategy in order to manage and coach towards a diverse team responsible for handling all technical aspects of commercial offerings.

• Support Sales and pre-sales in the qualification of opportunities presented to the commercial operations and feedback on suitability of GE software and implementation methodology. Also, understand implementation cost challenges
• Ensuring team enablement, continuous upskilling in terms of technical skills and internal product development. Share lessons learned proactively.
• Work with regional services teams to understand effectiveness and accuracy of costing. Focus on balancing cycle time with costing depth
• Monitor and Maximize the effectiveness of the time spent by team members on winning offers
• Ensure assigned CSE resources support the Commercial Manager in validating the completeness of costing
• The dissemination of technical expertise and experience and validate solution architectures in line with customer requirements and GE standards
• Responsibility for strategies, costings and responses to certain complex elements of offers and coordinate with product and engineering teams as needed
• Coaching of technical teams: discussion of problems and tactical elements, suggestion of alternatives or options, validation of choices.
• Support in the preparation of price tables
• Work closely with services teams on complex tenders to validate execution strategy, services costs and project timelines
• Support for the transfer of winning offers to the Services teams
• Work closely with other Regional CSE Leads to support resource availability gloabally as needed.
• Ensuring team is following regional and global process and procedures, as well as utilizing tools in effectively and efficiently create winning proposals.

• Bachelor's Degree in business, science, engineering, technology or related discipline
• 15+ years' experience in technical delivery, being passionate about using technology to address customer needs
• Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation
• Knowledge of proposal generation methodologies, tools and templates
• Good working knowledge of Lean and experience implementing Lean to drive business transformation
• Culturally sensitive, capable of handling interactions with a "global mindset"
• Strong project management and facilitation skills
• Experience managing the life-cycle of complex initiatives, unblocking teams and increasing the speed of delivery, negotiating resources and priorities, learning to force multiply and escalating effectively

• Strong business acumen. Purpose led, value driven leader with a passion towards technology and proposal generation with 15+ years' experience in a global commercial environment
• Able to deliver on multiple priorities and take ownership for diverse workstreams ensuring smooth transition and setting up consistent high quality reporting
• Demonstrated experience with software system implementation organizations - technical implementation experience
• Process improvement experience, driving operational and technological innovation
• Passionate about driving change/influence across cross-functional and organizational boundaries
• Exceptional interpersonal skills - ability to synthesize complex issues and communicate
• Excellent analytical skills to analyse the customer needs/challenges to support the right decision-making process
• Flair for troubleshooting issues and finding creative solutions to drive the team and clients' agendas forward
• Exemplifies the GE Vernova Way: Drive Innovation, Serve our Customers, Lean is How We Work, Win as One Team, and Accountability
• Anticipates and balances the needs of multiple stakeholders