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Customer Support Specialist - Order & Quote entry team

AT GE Vernova
GE Vernova

Customer Support Specialist - Order & Quote entry team

Mexico City, Mexico

Job Description Summary

Looking to make a global impact and solve problems?
Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

What impact you'll make?
You will be responsible for entering quotes, processing and verifying standard and special sales orders, and resolving all related problems of different sales regions.

Job Description

What you'll do

  • Screen and prioritize incoming requests, received via Salesforce or via email.
  • Enter Quotes/Orders into SAP based ERP System.
  • Purchase Order Verify (POV) existing orders.
  • Send out initial customer quote and order acknowledgements.
  • Keep key contact between QFS, Sales, Order Manager
  • Support global team entry activities and metrics.
  • Support both external and internal customers
  • Support new system releases and enhancement testing (i.e. SAP PMx ERP).

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What you'll bring (Basic Qualifications)

  • Bachelor's Degree in Business Administration, Logistics or related.
  • Relevant experience in customer service is an advantage, experience in a multinational company is a plus.
  • Solid knowledge of Microsoft Office software
  • Confident communication level of spoken and written English.

What will make you stand out

  • Capabilities to effectively communicate both horizontally and vertically with customers and within GE organizations
  • Solid communication skills, self-motivated, ability to establish and handle multiple priorities simultaneously.
  • Team player attitude.
  • Self-starter, capable of working with minimum supervision.
  • Tolerate monotonous work on a daily base.
  • Strong, passionate supporter of customer service excellence.
    .

Additional Information

Relocation Assistance Provided: No

Client-provided location(s): Mexico City, CDMX, Mexico
Job ID: GE_power-79644064
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Assistance Program
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Summer Fridays
  • Financial and Retirement

    • 401(K)
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Lunch and Learns
    • Leadership Training Program
    • Internship Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Unconscious Bias Training

Company Videos

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