Job Description Summary
Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.
Job Description
As the Customer Portfolio Manager, you will:
- Serve as a liaison between internal/external organizations and your assigned customer(s), own the customer relationship, and contribute to the overall business strategy and growth.
- Develop and own site customer communication plan, coordinate and facilitate regular GE Vernova/Customer meetings reviewing open items and action plans and reviewing existing and new GE Vernova products/services that could provide value for the customer.
- Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable.
- Be responsible for managing the Outage planning and execution process and processing of Change Orders.
- Be responsible for customer invoicing, collections, and support GE Vernova internal financial operating metrics.
- Act as the Customer Advocate within the GE Vernova organization.
- Provide leadership in owning and driving all emergent/forced outage matters to resolution.
- Manage safe outage planning, and execution mindful of our GE Vernova "Life Saving Principles".
- Accountable for the wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.
- Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure.
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What you'll bring (Basic Qualifications):
- Bachelor's Degree from an accredited University or College (OR Associates degree with 5-10 years of experience in a power generation industry)
- Minimum of 5-7 years of knowledge and experience within the power plant field services and/or Energy Industry
Eligibility Requirements:
- Within 1 year of hiring, must complete the GE Internal CSL or CPM certification program.
- This position is located on site at the Power Plants this position is servicing. Remote/hybrid candidates will be considered but must reside within 250 miles from Malvern Arkansas and Choctaw Mississippi and be available to be on site during, customer meetings, emergent outages, maintenance events etc..
- Other Travel required between customer sites, GE Vernova factories, and vendor sites - 60%.
You are someone passionate who brings:
- Strong leadership, financial and commercial skills
- Experience with 7FA/FB Gas Turbine Technology, planning and executing maintenance and upgrade outages.
- Experience working with customer leadership teams.
- Demonstrated communication & organizational skills.
Desired Characteristics
- Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.
About Us
For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is $118,700-$197,900 USD Annual.
The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for a Variable Incentive (VIC PW ) Bonus of 15%.
*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.
This position will stay open on the career website until at least August 6, 2024.
Benefits Available to You:
GE employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: https://jobs.gecareers.com/global/en/ge-career-benefits
- Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
- A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
- GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.
Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
#LI-Remote - This is a remote position