Customer Portfolio Manager CPM CS

Job Description Summary

As the GE 9HA.02 Combined Cycle Power Plant site Customer Portfolio Manager located in Babaeski, Kırklareli Turkiye, You will be responsible for the assigned contract and customer obligations, contribute to all types of maintenance service (preventive and remedial), Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description

What you'll do

• As the Customer Portfolio Manager, you will serve as a liaison between internal/external organizations and your assigned customer(s), own the customer relationship, customer communication and contribute to the overall business strategy inclusive of the P&L's and Growth Opportunity
• Develop and own site customer communication plan, coordinate and facilitate regular "Customer meetings" reviewing open items and action plans and reviewing existing and new GE Vernova products/services that could provide value for the customer.
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE.
• Be responsible for developing outage scope/communicating scope to the field services team.
• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable.
• Provide leadership in owning and driving all emergent/forced outage matters to resolution.
• Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings including On-Site Repairs and Part and Component Repairs performed in GRS addressing repairs issues in the GE network.
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure.

• This role requires significant experience in the Services & Contract Performance Management (CPM). Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
• Minimum of 5 years of related Power Outage Management or Technical Field with Heavy Duty / Gas Turbine/and or Steam Power experience
• This role requires a dedicated professional who can commit to being on-site at the Power Plant located in Kırklareli. Please note that this is not a remote position, and the successful candidate will be expected to maintain a physical presence at the Power Plant throughout the workweek.

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Ability to document, plan, market, and execute programs.
• Established project management skills.