Customer Order & Fulfillment Specialist

Job Description Summary

Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.

Job Description

Roles and Responsibilities

• Focus on customer parts fulfillment through order cycle; working quickly, accurately, and effectively to resolve customer issues.
• Interface with internal & external customers on a daily basis to meet fulfillment needs for orders; meeting quarterly sales and cash targets and customer deadlines.
• Drive fulfillment processes across critical enabling cross-functional teams to support customer delivery expectations (including Engineering, Sourcing, Pricing, Shipping, Factories, Commercial and Field Teams).
• Manage Order-to-Remittance (OTR) for internal customers with New Unit Spares, Transactional Customers (TX) and Contractual Services Agreements (CSAs) fulfillment request.
• Act as the voice of the customer for escalations relating to orders and parts delivery.
• Manage shortages and returned material while supporting the business inventory & quality strategy.
• Enhance and maintain internal and external customer relationships.
• Support system enhancements and key initiatives that affect parts fulfillment operations.
• Provide clear & detailed quote/ order management communication to all affected stakeholders across the life cycle of the order.
• Understand affected order management Performance Indicators - as critical measures of parts fulfillment excellence.
• Manage & maintain accurate order data quality across the life cycle of order.

• Bachelor's degree from an accredited university or college.
• This role requires basic experience in the Services & Customer Order and Fulfillment.
• Strong oral and written English communication skills.
• Proficiency in Microsoft Office products, specifically Excel and Teams, is highly desirable.

• Knowledge of Manufacturing / Sourcing operations.
• Knowledge of Oracle or other Siebel based software.
• Familiarity with the Energy industry.
• Project management experience.
• Green Belt or equivalent quality certification.