Customer Order and Fulfillment Specialist

Job Description Summary

Looking to make a global impact and solve problems?
Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

What impact you'll make?
The Customer Order and Fulfilment Specialist is the primary point of contact for GE personnel - field and HQ, and GE facilities for OTR (Order to Remittance) issues relating to total Order Processing including cash collection activities. Responsible for define work or projects with moderate complexity. Follow an individual work plan, meet day-to-day short-term objectives, and resolve issues through immediate action or short-term planning.

• Responsible for total ownership of Order documents with regard to accuracy, clarity, quality, and timelines.
• Must strive to meet all Customer request dates, reduce processing cycles and keep backlog of orders to a minimum.
• Provide factory/sourcing commitments with regard to short cycle demands and documentation to Customers and GE representatives as appropriate.
• Understand all Customer Special Requirements, communicate to and follow up with those responsible for all accurate and complete fulfilment.
• Manage and administer all fulfilment related exporting activities including documents creation, shipment tracking, and sales recognition and all necessary document archiving function.

• College or university degree or equivalent experience
• Some work experience in the Customer Service
• Extended knowledge of export regulations, terms and processes
• Excellent communication skills, self-motivated, and ability to handle multiple priorities
• Ability to perform in a team environment
• Self-starter, capable of working with minimum supervision
• Fluent in English and Hungarian
• Proficiency in Microsoft Office applications
• Strong customer service mind-set

• Work experience in international trading
• Technical degree and familiarity with the Energy Industry
• Other Language capability is an advantage
• Six Sigma trained and certified Green/Black Belt (only for GE EEs)
• Integrated Management Systems knowledge (pref. ORACLE)
• Prior experience in a global customer service position is preferred
• LEAN Principles experience is preferred
• Ability to mentor, train, and develop better processes and to learn new ones

• Complex, comprehensive benefit package - cafeteria, annual bonus, Home Office support, Union Health Insurance
• Enhanced fuel reimbursement by car
• Career growth developed together with the company
• Hybrid working - Home Office working and the possibility to visit the office at Veresegyház
• A modern company culture striving for continuous development
• Supporting a healthy lifestyle and rhythm

• Successful applicant will be legally eligible to enter into an employment relationship under the laws of Hungary
• This is a hybrid role with three days remote and two days in the office.