Job Description Summary

The Crisis Management & Business Continuity Manager job involves a high focus on developing, managing, and implementing the Crisis Management and Business Continuity. This involves rigorous reviews at a global level and in partnership with various stakeholders, including but not limited to: Regional Security Leaders, Segment Security Leaders, Business and enabling function leaders.

Leads the development of business continuity and resilience frameworks working in tandem with Leaders. Identify Mission Critical, Risk Conditional and Routine Operational Sites, and identify mission critical business processes, with a focus on Business Impact Analysis.

Job Description

• Develop a Crisis Management and Business Continuity Program to ensure minimal impact to the business from security events (Crime, terrorism, civil disorder, and both natural and man-made crises) and the rapid restoration of operations
• Develop and oversee Global Crisis Management Planning
• Partner and collaborate with Business and functional teams to support Business Continuity planning for processes, products as well as mission critical, risk conditional and routine operational sites
• Leads the development and maturity of Crisis Management and Business Continuity drills ranging from tabletop exercises to in-person, complex scenarios
• Mentor and assist sub-regional security teams on annual threat-based crisis management drills and tabletop exercises

• Collaborate a risk-based frequency of Crisis Management Exercises and support security leaders with CM exercise scenarios in different risk market
• Update a central tracker for the regions to upload results and forecasted schedules of regular crisis management drills
• Ensure that SRSD/RSD has an Incident response & Crisis Management implemented and tested in regular intervals through a central tracker
• Lead successful drills and tabletop exercises
• Establish a report out (on a quarterly basis) the results of crisis management drills in the regions and share best practices, follow up on actions and lessons learnt

• Crisis Management and Business Continuity certification
• CPP or similar certification.
• Experience in major multi-national corporations or law enforcement, military, security, or intelligence for governmental agencies
• Minimum of bachelor's degree or equivalent. Concentration in management, criminal justice, law enforcement technology or similar field or equivalent experience

• Significant experience in managing and operating Crisis Management & Business Continuity activities
• Experience with industrial projects, business environments and terminology
• Demonstrated leadership experience to lead and engage effectively with cross-functional teams
• Ability to use computer productivity tools such as: Power Point, Excel (& Pivot Tables), Smartsheet
• Strong, influential interpersonal and communication skills, including the ability to operate effectively with all levels of the Organization
• Self-Starter, proactive, able to work independently with minimal direction, able to maintain confidentiality and handle matters discreetly
• Effective time management for engagement in different time zones and organizational skills; able to balance multiple priorities
• Effectively problem-solve and resolve a variety of issues and topics
• Team player with strong interpersonal skills, capable of working within a globally diverse team across different time zones
• Advanced time management and organizational skills; able to balance multiple priorities
• Ability to quickly identify and prioritize issues, create solutions, and meet deadlines
• Show commitment, perseverance, passion and can keep calm and composed with an ability to work under pressure and multitask
• Required extensive leadership traits, business analysis, problem solving, and strategy development skills
• Ability to perform in a lean security organization to deliver results in an uncertain world
• Ability to travel approximately 30% of the time