Job Description Summary
Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.
What impact you'll make:
As our Customer Service Leader will serve as the liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy.
We operate with a founder's mindset. We deliver innovation with passion, speed, and courage. We continuously challenge our thinking and are empowered to dream big and take smart risks.
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Job Description
What you'll do:
Essential Responsibilities:
- Foster and develop strong relationships with customers as the single point of contact for customers
- Manage customer communication and relationships
- Responsible for customer portfolio and growth
- Establish contact to provide on-going technical and business support to assigned customers
- Develop and own site customer communication plan, coordinate regular GEV/Customer reviews to review existing and new GE VERNOVA with a focus on LM ( Aero ) Model products/services that could provide value for the customer
- Oversee PS warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
- Develop outage scope/communicating scope to FieldCore/GEV
- Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
- Manage the Outage 360 process and processing of Change Orders
- Lead direction for all emergent/forced outage resolution
- Lead wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.
- Responsible for all customer invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE VERNOVA network
- Own contract leadership and fulfillment including all project deliverables and understanding the Terms & Conditions /contract requirements such as LD/Bonus structure, injection of new technology to maximize
- Selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
- Manage Digital and Total plant solutions agreements and coordinate with functional groups.
Qualifications/Requirements:
- Bachelor's Degree from an accredited University or College (OR a High School Diploma / GED with an additional 5 years of experience in power generation industry OR Associates degree with 8+ years of experience in a power generation industry)
- + Min. of 5-7 years of experience within the power plant /or contract performance management /and Technical Field Outage management expertise.
Eligibility Requirements:
- Willingness and ability to travel 50% of the time.
- This role is offered to support this fleet primarily based in Texas
- National ( within USA ) relocation is offered as needed unless located in an adjacent 1-2 state of Texas to be considered.
- No immigratory or visa services and sponsorship will be offered.
Desired Characteristics:
- Experience planning and executing outages in ITR organization.
- Strong quality background with Black Belt certification
- Strong leadership, P&L financial, and commercial skills
- Team leader in a dynamic, energetic and proactive environment
- Experience working with customer leadership teams
- Demonstrated communication & organizational skills
- Strong oral and written communication skills
- Strong interpersonal skills
About GE Vernova Gas Power
GE Vernova's Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry's largest installed base.
Benefits Available to You
GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com)
- Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.
- A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
- GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.
Inclusion & Diversity
At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong. Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e
For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is:119,600.-152,400. USD / The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for a 15% performance bonus. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. This position will stay open on the career website until at least FEB.15 2025
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
#LI-Remote - This is a remote position