Job Description Summary
The Product Services Engineering Leader (PSEL) will lead a global organization comprised of teams of service engineers responsible for resolving technical issues for GE Vernova's aeroderivative gas turbine installed base. This pivotal role within the Aero Services Engineering organization is focused on leading the timely, efficient, and high-quality resolution of customer technical issues that are associated with gas turbine and respective support equipment. The PSEL will lead the regional organizations of Product Service Engineers, Quick Response Center (QRC), and Installation & Commissioning (I&C) technical support activities, driving operational excellence and customer satisfaction.
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Job Description
Essential Functions:
The Aero Product Services Engineering Leader will:
- Customer Issue Resolution: Provide Strategic leadership to enable the QRC and regional PSE teams to effectively drive customer issue resolution prioritizing Safety, Quality, Delivery and Cost.
- Operational Excellence: Own the operating rhythm (standard work) for PSE regional teams while promoting a culture of total quality and lean mindset.
- Safety Culture: Promote and maintain a culture of safety within the team, ensuring all activities comply with safety standards.
- Talent Management: Own the global PSE team's succession planning and performance reviews. Attract, retain, and develop technical talent, with a focus on enhancing aeroderivative technical expertise within the team.
- Collaboration: Collaborate with Commercial, Product line and field Services teams during urgent situations, such as customer forced outages, to ensure optimal technical disposition and support.
- Team Operational Performance: Establish and monitor Key Performance Indicators (KPIs) and develop plans to drive continuous improvements (e.g., KPIs are issue response cycle time, technical response quality, first fire gas turbine I&C success, global 24/7 coverage capability, ... etc.)
- Stakeholder Engagement: Own the field/customer perspective, engaging with broader technical and commercial aeroderivative communities to drive customer satisfaction within the constraints of the business objectives.
- Cost Management: Track and own cost avoidance (savings) for the gas turbine continued time, PSE activities to reduce engine downtime and UERs.
- Trip Reduction: Track and implement strategies to reduce aeroderivative customer trips, enhancing reliability and operational efficiency.
- Managed Care Philosophy: Champion the managed care philosophy, focusing on systematically targeting Unscheduled Engine Removal (UER) reduction activities and increasing proactive customer interactions.
Basic Qualifications
- Bachelor's degree in Engineering or equivalent knowledge and experience
- Significant experience in Engineering, Operations, or a related field.
- Working knowledge of gas turbines & accessories.
- Prior experience as People Leader of a global technical team.
- Fluent in English.
Desired Characteristics
- Leadership: Demonstrated ability to lead and develop a global, multi-disciplinary engineering team.
- Technical Acumen: Technical expertise in aeroderivative gas turbines and associated support (GT accessory) equipment.
- Operational Judgment and Accountability: Strong decision-making skills, with the ability to manage complex technical, and operational challenges.
- Collaboration (One Team Mindset): Proven ability to work effectively with cross-functional teams, including engineering, operations, commercial, and sales.
- Customer Focus: Commitment to delivering high-quality technical solutions and maintaining strong customer relationships.
- Safety Leadership: Strong focus on promoting and maintaining a culture of safety within the team.
Work Environment:
- The role involves significant interaction with global teams and may require travel to customer sites.
- The PSEL must be adaptable, capable of working in a fast-paced environment, and able to manage multiple priorities effectively.
Why Join Us: This position offers the opportunity to lead a highly skilled team in a dynamic, innovative environment. As the Product Services Engineering Leader, you will play a critical role in ensuring the success and satisfaction of our Aeroderivative customers, contributing to the growth and success of GE Vernova.
About Us
Inclusion & Diversity At GE, we believe in the value of your unique identity, background, and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.
Click here to learn more: https://jobs.gecareers.com/global/en/diversity-at-ge
For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is $150,900.00 - 251,500.00 USD Annual.
The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for a 15% performance bonus.
*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.
This position will stay open on the career website until at least 9/30/2024.
Benefits Available to You:
GE employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: https://jobs.gecareers.com/global/en/ge-career-benefits
- Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
- A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
- GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.
Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
#LI-Remote - This is a remote position