Description
Workplace Classification:
Hybrid : This role is categorized as hybrid. This means the successful candidate is expected to report to their primary work location three times per week, at minimum, or other frequency dictated by the business.
The Team:
General Motors IT has established Technology Development/Innovation Centers globally and is focused on creating an exciting environment that motivates and challenges professionals technically. We are actively seeking Site Reliability Engineers to join the team and provide a range of services to our global organization.
The Role:
A Virtualization Systems Engineer will operate, monitor & administrate IT equipment & environments. This includes monitoring, performing maintenance, troubleshooting, and implementing corrective actions in support of continuing operations of the VMware Platform. While this role focuses on the VMware VSphere technology, a wide degree of creativity and latitude is expected as well as the desire to learn, utilize the tools, processes and develop the organizational agility needed to maintain and provide maximum availability and reliability of our product for our customers.
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Candidates require good communication skills and the ability to demonstrate comfort, interest and aptitude for learning and manipulating technology platforms. This position will manage multiple priorities effectively, work independently and thoroughly assess written content. Ideal candidates will display knowledge in ITIL and service orientation, have a strong aptitude in problem-solving and be able to work virtually within global teams while innovating and completing projects and tasks under tight deadlines. Work will largely be guided through service requests and coordination with the release management team.
What You'll Do (Responsibilities):
- Proficiency in service-level changes to systems and troubleshooting components.
- Perform configuration, service, incident, and problem management functions.
- Perform change, release, security, patch, and certificate management activities.
- Engineer and deploy enhancements to production and non-production systems.
- Work with teams to manage the agreed upon SLA's.
- Work with teams to improve the reporting & operational policies and procedures.
- Participate in off-duty or on-call work as required in a rotation.
Additional Description
What You'll Need (Required Qualifications):
- Bachelor's degree in Computer Science, Information Systems or other related discipline. Equivalent work experience will be considered in lieu of a degree.
- A thorough operational understanding of Virtualization, ESXi, Vcenter, Vrops, Vproxy, NSX, and SRM products within the vSphere platform with experience supporting varying configurations including the ability to document procedures, runbooks, and environments.
- Background in working to maintain the highest degree of security implementations as well as proactive mitigation of vulnerabilities.
- Solid troubleshooting and debugging skills in a high-pressure environment working with application, network, security, and development teams.
- Experience with X86 Hardware, Bios, Drivers, Active Directory, DNS, Chef, NAS/SAN, SSL.
People Skills:
- Collaborate cross-functionally with customers and support teams to identify and drive SLAs/SLOs, Resiliency, and Performance.
- Ability to analyze situations, speak up respectfully, and share innovative ideas.
- Strong work ethic in a mission-critical 24x7x365 diverse environment with multiple vendor/customer relationships.
What Will Give You A Competitive Edge (Preferred Qualifications):
- Certificates is an asset.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. PLEASE DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
This job may be eligible for relocation benefits.
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About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.