Description
Work Arrangement
This role is categorized as hybrid. This means the successful candidate is expected to report to Detroit Renaissance Center, Detroit, MI, three times per week, at minimum.
The Role
The Warranty Dealer Auditor is responsible for reviewing select, high risk Job Card and Repair Order documents electronically at multiple dealerships, weekly. Supporting the vision and strategy of General Motors Audit Services (GMAS) and the Audit Plan, you ensure the administration of General Motors policies and procedures against dealership practices, relative to warranty and policy claims for compliance. This Auditor interacts with the Dealer, their personnel and GM field personnel and communicates the audit results to the stakeholders.
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What You'll Do
- Completes electronic audits as assigned and supports overall audit plan risk assessment (volume of ten stores a week/reviewing two per day)
- Determines the compliance of these claims with the rules and policies
- Constructs a concise, accurate and consistent audit report
- Presents the audit findings to the Dealer, their personnel and GM field personnel
- Presents best practices and acts as trusted advisor to the dealer and GM SSM/CCA
- Supports EDA supervisor with EDA administration (e.g., archiving, User Acceptance Testing support)
- Participates in special projects
- Build strong relationships with stakeholders, leaders and GMAS team
Additional Description
Your Skills & Abilities (Required Qualifications)
- Bachelor's degree
- 3-5+ years of Retail Dealer Fixed Operation, District Service Manager, or Warranty Support Center experience
- Detailed knowledge of Dealership operations, vehicle repair processes and GM Policies and Procedures
What Will Give You A Competitive Edge (Preferred Qualifications)
- Strong computer skills in MS Excel including Vlookup and Pivot Tables
- Knowledge of Power BI
- Ability to work independently and unsupervised while dealing with inconsistency, adversity, and change
- High level of integrity, conflict management skills and critical thinking
- Strong oral and written communication skills
- Strong analytical and problem-solving abilities
- Ability to continuously learn, demonstrate intellectual curiosity, exercise sound judgement, prioritize tasks and adapt to change
- Effective time management skills including the ability to work on more than one audit or project simultaneously
- High-level of people skills to work effectively with others
- Willingness to travel if necessary
This job may be eligible for relocation benefits.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
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Why Join Us
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Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.