Service Information Developer - Diagnostics

Description

SUMMARY:
The Electrical Service Information Developer (ESID) is responsible for developing Service Information for diagnosing body/chassis control systems that improve the serviceability of GM vehicles, and to support warranty cost avoidance business cases. In addition, this person will identify, develop, and release service information in accordance with product development milestones. Develop and validate service information procedures and related technical content.

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report onsite at the GM Global Technical Center - Cole Engineering Center Podium, at least three times per week or other frequency dictated by the business.

• LEVEL EXPECTATIONS:
  Intermediate level professional, requiring independent judgment and decision-making on significant matters as well as experience and or specialized training typically obtained through a specialized course of academic instruction.

• EXPERTISE
  Demonstrates very good understanding of the processes and procedures relevant to own work area with the ability to exercise decision-making skills sufficient to identify and propose solutions to leadership. Understands different areas of their function and how the operations of their area relate to others.
  Identifies and corrects non-routine problems in existing systems and processes through independent judgment. Independently identifies and applies appropriate company policies and procedures to resolve a variety of issues. Works under general supervision with limited guidance and direction. Determines an appropriate course of action within broad guidelines and can handle nearly every standard or typical request independently.

• COMPLEXITY
  Exercises judgement within defined procedures and practices to determine appropriate action.
  Applies learned techniques to drive the solution to a problem, which typically will involve coordinating and integrating efforts of a diverse team of colleagues. Engages in daily interactions with subordinates and/or peers from other functional groups. These interactions typically involve the exchange or presentation of information. Required to collaborate with team members 1-2 levels above. Adapts communication style to reach agreement in own area in situations of moderate complexity, demonstrates flexibility and ability to compromise.

• SCOPE AND IMPACT
  Handles a range of moderate scope problems that are frequently routine but may vary, requiring analysis of various factors. Follows through on difficult situations and is expected to see through resolution. Proposes new initiatives and delivers solutions, driving cross team efforts. Recommends opportunities for process improvement to leadership & proactively anticipates needs within own area.
  Employee's impact is typically within their immediate work area and occasionally across their function.
  • Develop service information for diagnosing body/chassis control systems following Global Service Information Preparation Standards (GSIPS).
  • Review electrical schematics and other engineering data related to area of responsibility for technical accuracy.
  • Validate service information on vehicle.
  • Perform open and short testing on related circuitry to include the running and setting of DTCs (Diagnostic Trouble Codes) and document results.
  • Use of vehicle instrumentation including breakout boxes.
  • Use of Diagnostic Scan Tool.
  • Comprehend engineering specifications related to diagnostic algorithms and calibrations.
  • Interface and collaborate cross functionally with several different organizations to gather necessary information for developing diagnostic procedures.
  • Support DTC discrepancy and link error reports for body/chassis deliverables.
  • Investigate and resolve service information feedback.
  • Undertake special projects as needed to enhance organization processes.
  • Support TAC and Technical Training as needed.
  • Vehicle Systems Engineers (VSE, Hardware or Software) are the business partner of the Electrical Systems Management Team (SMT) to the Vehicle Program Team that deploys component/system solutions, manages imperatives, and ensures integration compatibility to the vehicle mission profile. The VSE ensures the SMT meets the readiness deliverables through the Global Vehicle Development Process from Architecture Framing Initiation (AFI) through Start of Regular Production (SORP).

• Bachelor's degree in engineering, Automotive Technology, or equivalent experience.
• Strong automotive electrical systems knowledge.
• Ability to adapt to change, deal with ambiguity, and a forward-thinking environment.
• Excellent teamwork, organization, and communication skills.
• Ability to work optimally cross-functionally and cross-culturally.
• Proficient with Microsoft Office.

• Hands-on experience in automotive diagnosis and repair.
• Technical authoring experience.
• Design for Six Sigma (DFSS) Certification or Operational Excellence.
• Proficiency in PowerBI.
• ASEP education/OEM dealership experience.

• Compensation: The expected base compensation for this role is : $87,000 - $134,300 . Actual base compensation within the identified range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays.