Description
This role is categorized as hybrid. This means the successful candidate is expected to report onsite at least three days a week in Warren or other facilities in SE Michigan as needed.
The Role:
The Service Information Developer (SID) is responsible for representing GM CCA Engineering to develop Service Information for diagnosing body/chassis control systems that improve the serviceability of GM vehicles, and to support warranty cost avoidance business cases.
In addition, this person will identify, develop, and release service information in accordance with product development milestones. Develop and validate service information procedures and related technical content.
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What You'll Do:
- Develop service information for diagnosing body/chassis control systems following Global Service Information Preparation Standards (GSIPS).
- Review electrical schematics and other engineering data related to area of responsibility for technical accuracy.
- Validate service information on vehicle.
- Perform open and short testing on related circuitry to include the running and setting of DTCs (Diagnostic Trouble Codes) and document results.
- Use of vehicle instrumentation including breakout boxes.
- Use of Diagnostic Scan Tool.
- Comprehend engineering specifications related to diagnostic algorithms and calibrations.
- Interface and collaborate cross functionally with several different organizations to gather necessary information for developing diagnostic procedures.
- Support DTC discrepancy and link error reports for body/chassis deliverables.
- Investigate and resolve service information feedback.
- Undertake special projects as needed to enhance organization processes.
- Support TAC and Technical Training as needed.
- This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate
Additional Description
Your Skills & Abilities (Required Qualifications):
- 1-3 years automotive experience
- Strong automotive electrical systems knowledge.
- Ability to adapt to change, deal with ambiguity, and a forward-thinking environment.
- Excellent teamwork, organization, and communication skills.
- Ability to work optimally cross-functionally and cross-culturally.
- Proficient with Microsoft Office.
What Will Give You A Competitive Edge (Preferred Qualifications):
- Bachelor's degree in engineering, Automotive Technology, or related
- Hands-on experience in automotive diagnosis and repair.
- Technical authoring experience.
- Design for Six Sigma (DFSS) Certification or Operational Excellence.
- Proficiency in PowerBI
- ASEP education/OEM dealership experience.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
About GM
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Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodations (U.S. and Canada)
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