Description
Work Arrangement
This role requires an employee to be onsite on a full time basis.
The Role
This position is in charge of all sales, delivery and local marketing activities of designed regional market. To develop sales and delivery strategies and action plans to maximize the brand's market share as well as strengthen the brand positioning in the region. By leading a Regional retail team to implement this strategy and realization of the regional sales objectives outlined in the annual business plan.
Drive Sales and Aftersales objective attainment for the zone
Encourage and support engagement efforts
Drive communication that supports the Business's market plans
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Mentor, lead and grow talent
Coordinate dealer contractual agreements; ensure compliance to retail & parts sales performance, customer happiness and dealer profitability
Ensure accurate utilization of empowerment tools
Inspiring team/customers to attain business goals
Performs other duties as assigned
What You'll Do
Key responsibility 1- Sales Strategies and Policy
- Develop the short & middle term regional sales strategy, in accordance with strategic objectives of CUE team
- Implement this strategy to ensure annual business objectives are met in full (qualitatively and quantitatively)
- Participate on allocating monthly and annual sales target for the regional team
Key responsibility 2 - Sales Management
- Administer regional sales and manage overall turnover
- Achieve the sales target of monthly, quarterly, and yearly sales as well as new launched products
- Set up action plans for each Point of Sales and support the Store to achieve the target
- Set up and monitor Store KPI
- Work closely with cross function team to formulate and implement local/in store activities to support sales target achievement.
Key responsibility 3 - Delivery Management
- According to the delivery objectives set by the company, formulate delivery operation strategies, internal and external promotion policies, etc., to promote the improvement of delivery volume and customer experience
- Plan and decompose the annual/quarterly/monthly delivery indicators to ensure the achievement of delivery quantity targets;
- Responsible for formulating delivery quality control standards and procedures, supervise the implementation of standards and procedures, and achieve the company's delivery quality control objectives;
- Develop the store and employee delivery evaluation system, verify and evaluate the delivery effect, collect, analyze and interpret the delivery data, and make continuous improvements according to the results, so as to continuously improve the delivery operation efficiency;
- Responsible for customer relationship management, continuously improve customer delivery satisfaction, and ensure good customer experience and satisfaction
- Responsible for the coordination and control with third-party service providers such as vehicle service, finance, insurance, charging pile, etc., to ensure the smooth completion of delivery activities.
Key Responsibility 4 - Retail Marketing activities
- Proactively collect market resource, including shopping mall Pop up location availability, rental info. etc. so to react quickly to the request from store sides.
- To ensure that all local marketing initiatives are aligned with business objectives.
- Collaborate with central Retail Marketing team and cross-functional teams to develop and execute local and store marketing activities to drive traffic, sales, and referrals.
Key responsibility 5 - Operations
- Ensure operation guidelines are well followed by each Store
- Work closely with Operation team to optimize store operation process to improve working efficiency and support sales
- Supervise and sponsor compliance in region to ensure all sales activities are following compnay's compliance guideline
- Avoid legal challenges by understanding current and proposed legislation and enforcing regulations
- Operation cost control
- Improve customer satisfaction in each store in the region
Key responsibility 6 - Team Management
- Lead, monitor, motivate and coach the line managers as well as the sales team members to ensure the sales target and team objectives are achieved
- Unite everybody to work as a team and motivate everyone to grow together with TDG
- Work closely with Training team to develop Individual Development Plan for each of talent in the team and help them grow
Key responsibility 7 - Customer Relationship Management
- Develop customer loyalty by working together with different shareholders in the company
- Improve customer satisfaction in each store in the region
- Support the team to execute community events or CRM events to drive better client engagement and client experience base on CRM data analysis and monitor the results
- Handle high value client by him/herself
Key responsibility 8 - Market Intelligence
- Monitor competitive activities, client opinions and behaviors changes and feedback to the company on timely basis
- Timely feedback customer complaint, team suggestions etc. to department head in order to take quick reactions.
- The network development of competitors and other valuable information from the market
Additional Description
Y ou r Skills & Abilities (Required Qualifications)
- Have in-depth knowledge of product and retail industry and excellent understanding of the selling process and of customer behavior, retail auto company is preferable
- Have rich experience of at least 5 years is favored for most senior positions
- Have strong communications skills
- Lead from the front and have a 'hands on' approach to develop new business and grow the existing portfolio
- Leadership skills are vital, to give direction to and nurture the commercial team
- Entrepreneurial spirit
- Passion
- Customer focus
- Strong leadership skill
- Rich experience on leading frontline team in store sales management, people management and operation management
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